Google recently introduced an update to Google Maps that feature a new ability for users to search for reviews of local businesses. With Maps being a trusted source of information, and with reviews being a core part of the Maps service, the new search feature should prove to be handy for consumers looking for…
If you’re into the wedding business as a supplier, you’ve probably heard of The Knot. As one of the largest online resources for wedding news, trends, information, and inspiration, TheKnot.com helps its users — couples getting married — plan the perfect wedding. The site was founded by husband-and-wife team Carley Roney and David Liu, who…
This article is from Upserve. Upserve is the industry’s leading full-service restaurant management platform. Built specifically for restaurants, Upserve’s technology suite includes Breadcrumb Restaurant POS, online ordering, and analytics technology that makes it possible for restaurateurs to make data-backed decisions every single shift. Everyone knows that technology can make your life easier. But did you…
If you’re a homeowner or property manager who’s looking to harness Airbnb as a way to drive bookings, you’ll quickly realize that your Airbnb reviews are a valuable tool that will help you become more successful. It goes without saying that Airbnb hosts with more reviews and higher ratings on their listings page are more…
The extent to which guests are satisfied affects the success of your business. So just how important is guest satisfaction? And how can businesses measure guest satisfaction to understand how guests feel about their experiences? “Customer Experience will overtake price and product as the key brand differentiator by the year 2020,” according to Walker.…
Airbnb has grown into one of the top online marketplaces, global travel communities, and service platforms for individuals looking to book unique homes and experiences. Airbnb users who are traveling can use the site or app to lease or rent short-term accommodations, including apartments, homestays, holiday cottages, hostel beds, villas, hotel rooms, even castles and…
You’ve just finished servicing a customer’s car. You two talk about the weather, how it’s going to be the perfect day to take the car for a nice drive. The customer pays and is ready to walk out. Before the customer leaves, though, you say, “Hey, would you like to review us?” The customer says,…
As another way to bridge the communication between businesses and consumers, Google has announced that it is rolling out a feature in which customers will be notified whenever a business responds to their online review on Google. According to a Google My Business tweet and forum thread, Google is launching email notifications that inform customers…
The world of consumer healthcare is currently experiencing a vital shift. Just like in retail, automotive, hospitality, financial services, and nearly every business sector and industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. Healthcare consumers want more options, greater convenience, fairer prices, and better interactions throughout the entire patient experience, across the…
You’ve got a great restaurant concept. You’re in the trendiest neighborhood in the city and you have a variety of delicious menu items. Although you’ve worked hard to create what should be a restaurant hit, you’re struggling to get customers through your doors. Whether you have one location business or a 300 location business…
