patient reviews

Survey research shows that 66.3 percent of consumers view patient online reviews as influential when finding a new primary care physician. What’s more important, however, is that patients have a higher likelihood of leaving positive reviews on their provider in 2018 compared to 2017. This only further cements the fact that online reviews for doctors are…

patient engagement

Before we get to strategies for improving patient engagement, let’s start with a definition: Patient engagement is an all-encompassing healthcare service model that prioritizes effective communication with patients so that they are more knowledgeable and accountable for their own health. The best result from great patient engagement is that every patient is more conscious and…

Strategic Guide to Online Patient Feedback

The Rise of Patient Feedback Consumers today go online to “do their homework” when shopping for — well, literally anything. It can be dinner at a nearby restaurant, an executive suite in a hotel out of town, a fancy new dress or a brand new car… whatever. Modern consumers are combing through all the information…

Why Delete Reviews on Vitals? The website Vitals.com lists over 1 million doctors in its database, plus over 9 million ratings and reviews, making it a definitive source for the healthcare community. Vitals also serves as a unique platform for healthcare marketers looking to connect and engage with patients, improve online visibility, and build their…

patient experience

Image courtesy of Yelp Improving patient experience is one of the best ways to attract patients to any healthcare organization. A 2018 report from The Beryl Institute revealed that 91 percent of consumers view the patient experience as “significant to the healthcare decisions they will make.” There are many ways to improve the patient experience,…

vitals reviews

A positive online presence for healthcare professionals is a must, which makes it critical to manage Vitals reviews. Vitals.com features over 1 million doctors in its database along with 165,000 facilities. Consumers use Vitals to find information on a potential healthcare provider, and they rely on feedback from other users. A Software Advice survey showed…

HIPAA compliant review responses

Image courtesy of Yelp The Health Insurance Portability and Accountability Act of 1996 (HIPAA) protects a patient’s health information, and it also extends to responses to patient reviews online. This means that healthcare marketers need to write HIPAA-compliant responses to reviews. Specifically, you need to be able to reply to a review without referring to…

patient satisfaction survey

Patient satisfaction surveys are one of the best ways to gauge the patient experience and understand your healthcare group’s online reputation. Why does that matter? Having a positive reputation is a major factor for 60 percent of consumers looking for new providers. In other words, it’s a key part of your patient acquisition strategy. Healthcare…

Can’t Get No (Patient) Satisfaction There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Just like in retail, travel and transportation, financial services, automotive, and nearly every industry, the…

Why Remove Reviews from Facebook? Facebook might have been created for users to be able to show their friends cute photos of dogs and cats, or share funny Anchorman and crying Michael Jordan memes. But if you’re using Facebook for business, the social network is, more seriously, a platform for connecting and engaging with potential…