Understand the Customer Experience Through the Power of Social Media and Online Reviews
In a single workflow, mend relationships with your detractors and encourage your advocates.
With ReviewTrackers and Hootsuite, enable cross-functional efficiency, improved productivity, and drive customer engagement.
Why should brands listen to the Voice of the Customer?
3.8 billion people are active on social media.
97% of people go to reviews as a first source when making a purchase decision.
33% of all purchases start with a social media interaction.
20% of local search results are influenced by online reviews.
Streamline your brand’s social and review management strategy
Streamline Team Performance
Monitor, manage, and collaborate on responding to reviews and social mentions—all from one place.
Analyze and report on team metrics to build data driven strategies that drive business results.
Deliver Business Results
Gain actionable insights and create reports to share with your C-Suite that help you optimize campaigns and create low-cost and high-ROI ways to win more customers.
Build and Manage Your Brand
React to social engagements in a timely manner and schedule and publish posts while gaining insights to improve future marketing collateral and business operations.
Empower Your Employees
Develop custom social media messaging that employee advocates and salespeople can use across their own social profiles to streamline content distribution and increase brand awareness.
We take feedback seriously
If you want to know more about us, just read the reviews. Our customer success team regularly wins best-in-class awards. Our online reputation management software consistently receives top marks from reviewers on Google, Capterra, Facebook, and G2.