Understand the Customer Experience Through the Power of Social Media and Online Reviews
In a single workflow, mend relationships with your detractors and encourage your advocates.
With ReviewTrackers and Hootsuite, enable cross-functional efficiency, improved productivity, and drive customer engagement.
Why should brands listen to the voice of the customer?
3.8 billion people are active on social media.
97% of people go to reviews as a first source when making a purchase decision.
33% of all purchases start with a social media interaction.
20% of all local SEO is influenced by online reviews.
Streamline your brand’s social and review management strategy