This page provides our policies and procedures for collecting, using and disclosing your information collected by ReviewTrackers.com services, including the services made available through this web site, and any other software or services offered by ReviewTrackers in connection with such services (the “Services”).

  • We are committed to protecting the privacy of individuals and businesses visit our website and use our service.
  • We collect and use only the Personal Information we need to make sure our products and services are effective. If we need any additional information, we will get your express, explicit approval before collecting and using it.
  • If you provide Personal Information to us about your customers or clients, we will keep that information confidential and will only use it as necessary to provide the services you have purchased. We will not share such information with third parties, including advertisers or marketers or spammers.
  • We do not sell, give, rent or trade your Personal Information to advertisers, marketers or spammers.
  • We take the security of your Personal Information seriously technical, organizational, and administrative measures to protect any Personal Information stored on our systems.
  • We are not responsible for the privacy practices of any websites linked to our site if they are not controlled or owned by ReviewTrackers.com. Please be diligent when visiting any other websites.
  • The policy outlined below may be updated from time to time.

This Privacy Policy governs the manner in which ReviewTrackers collects, uses, maintains and discloses information collected from users (each, a “User”) of the ReviewTrackers.com website (“Site”), clients and customers of our customers as well as others providing online reviews of our customers (“Reviewers”) This privacy policy applies to the Site and all products and services offered by ReviewTrackers.

Personal identification information
We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. We also collect personal information of Reviewers.

Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Any information publicly posted about our customers by Reviewers may be collected. This information may include name, location, service obtained, product purchased, health information, financial information, gender, religion, race or ethnicity, sexual orientation or identity, or any other information Reviewers choose to post.

Web browser cookies
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising. For more information about our cookies and their use, please see our Cookie Policy.

Mobile Apps
When you download and use our services, we automatically collect information on the type of device you use and operating system version.

We may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

Your Customer Data
We never sell, share or give access to 3rd parties to your customers non-public data without your express written consent.

How we use collected information
ReviewTrackers collects and uses Users personal information for the following purposes:

Users of Our Services

  • To communicate with you – We may use personal information to respond to communications from you. Send you reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing; To report Industry Trends – We may anonymize information from reviews that we aggregate for you as well as your User information in order to report industry trends and further analysis to other Users.
  • To personalize user experience- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site- We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service- Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature- To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails – The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
  • If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • Manage our everyday business needs such as Site and/or Service administration, forum management, fulfillment, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms of Use and any other contractual agreement relating to our Service or to comply with the law.

Reviewers

  • To respond to reviews or communications with our customers – We may use your personal information to respond to reviews or ratings you posted regarding our customers. This is one of the many services offered to our customers. If our customer subscribes to this service, we will use your personal information only to respond to you and for no other purpose.
  • To send content, promotions, surveys or other products at the request of our customers- To send customers information, promotions, surveys, and other products on behalf of our customers.

How we share your information
We may disclose your information, including personal information, to the following categories of recipients:

  • To process transactions- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To our affiliates third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site or Service), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information.
  • To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or court order or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • To a potential buyer or investor (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy;
  • To any other person with your consent to the disclosure.
  • In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to help protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We strive to comply with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. We encourage you to review the Privacy Policies of any third party site you may visit.

Integrations
You can log in to the Site using sign-in services such as Facebook Connect, Google or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Data with us, such as your name and email address, to pre-populate our sign up form. When you provide ReviewTrackers access to your account on these services, we will collect relevant information necessary to enable us to access that social media service, however you will provide your login information, like your password, directly to such service (and not to ReviewTrackers).

Services like Facebook Connect and others give you the option to post information about your activities on the Site to your profile page to share with others within your network. You should take care to monitor and control what information these other websites and services collect and make public about you. We are not responsible for the privacy practices of third-party sites and any information you post on these sites are governed by the privacy policy or practices and terms of service of that site.

Your Choices
Information Collected from you.

It is optional for you to provide us with information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.

Information Collected from Our Business Customers

We may receive personal information from our Business Customers for use in their marketing efforts. If our Business Customers are using our platform in this manner, they are responsible for compliance with applicable laws, including TCPA and CAN-SPAM. Please contact the Business Customer regarding its privacy practices if you have any questions or concerns.

Emails
You can opt-out of receiving future promotional email messages from ReviewTrackers by following the opt-out instructions provided in any such message you receive. Please note that it may take up to ten (10) days to process your request. Please also be aware that we may continue to send you transactional and administrative communications, such as emails confirming your transactions with us.

SMS/Text Messages
If you volunteer a mobile phone number, you may receive periodic text messages about new products, services, and/or upcoming events. If you do not wish to receive text messages from us, please write to us at [email protected]

Cookies
We provide a variety of services on our website using cookies. Please see our Cookie Policy for more information on your choices regarding cookies.

Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers. Please see our Cookie Policy for more information.

Site usage by minors
Protecting the privacy children is especially important. For that reason, we do not knowingly collect or maintain information at our Site from those under 13 years old, and no part of our website is structured to attract anyone under 13 years old.
However, we may unknowingly and inadvertently collect information about Reviewers who are under 13 years old. If you discover that your child has provided information that we may have collected in our service to our customers, please notify us at [email protected] so that we may remove the information from our records.

Data Retention Period
We will keep your personal information for the period necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is permitted or required by law.

In specific circumstances, we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

Do Not Track
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this Privacy Policy (e.g., by disabling cookies, or using ‘private’ browsing modes).

For Individuals Within the European Union
Controllers of Personal Data
Review Trackers, Inc.
Attn: Legal Dept
411 Walnut Street, Suite 8863
Green Cove Springs, FL 32043
(866) 854-7670
[email protected]

is the data controller of the personal data processed through the website.

Legal Bases for Processing Personal Data
If you are an individual located in the European Union (EU), we collect and process personal data about you where we have a legal basis for doing so under applicable EU laws. This means we collect and process your data only when:

  • It is necessary for a legitimate interest (which is not overridden by your individual privacy interests), such as preventing fraud, improving our website, and increasing the security of the website and network infrastructure;
  • You have consented to this collection and processing for a specific purpose;
  • It is necessary to fulfill our contractual obligations; or
  • It is necessary to comply with a legal obligation.

Where we rely on your consent to process your personal data, you have the right to withdraw or decline consent at any time. An example of where we rely on your consent to process your personal data includes sending you our newsletter and marketing emails. If you wish to withdraw your consent, please contact us at [email protected]

Some examples of our legitimate interests for processing personal data include:

  • Website and network security;
  • Customer support;
  • Soliciting support from our supporters;
  • Marketing to our customers;
  • Fraud prevention; or
  • Improving our website.

Where we rely on our legitimate interests to process your personal data, you may have the right to object. More information on exercising this right can be found in the Individual Rights section below.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us at [email protected]

Transfers of Personal Information to the United States of America
Review Trackers, Inc. complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries transferred to the United States pursuant to Privacy Shield.

Review Trackers, Inc. has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

The Federal Trade Commission has jurisdiction over Review Trackers Inc. compliance with the Privacy Shield.

Pursuant to the Privacy Shield Frameworks, EU individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to [email protected] If requested to remove data, we will respond within a reasonable timeframe. You also have the right to restrict processing of your personal information, object to the processing of your information, and, where automated decision making is used, you have the right to request a review of the decision by a human.
We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently consented to by you. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Review Trackers, Inc’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Review Trackers, Inc remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Review Trackers, Inc proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, Review Trackers, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact Review Trackers, Inc. at:

Review Trackers, Inc.
Attn: Legal Dept
411 Walnut Street, Suite 8863
Green Cove Springs, FL 32043
(866) 854-7670
[email protected]

Review Trackers, Inc. has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction. You also have the right to file complaints regarding our privacy practices to the data protection authority in our country.

Your California Privacy Rights
Individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of personal information to third parties for the third parties’ direct marketing purposes, if any.

To make such a request, send an email with the subject heading “California Privacy Rights” to [email protected] In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

If you are a California resident under the age of 18, and have a registered account on the Website, you have the right to request and obtain removal of content or information you have publicly posted. To make a request, please send an email with a detailed description of the specific content or information to [email protected] Please note that a request does not ensure complete or comprehensive removal of the information you have posted. There may be circumstances in which the law does not require or allow removal even if requested.

Changes to this privacy policy
ReviewTrackers has the discretion to update this privacy policy at any time. When we do, we will revise the updated date on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Review Trackers, Inc.
Attn: Legal Dept
411 Walnut Street, Suite 8863
Green Cove Springs, FL 32043
(866) 854-7670
[email protected]