Millions of Reviews, Millions of Experiences

Data is a big part of what we do. Browse the reports below. You’ll find trends in reviews and some of fun examples of what review data can do—like tracking what a hundred thousand fans say about going to a baseball game.

 

Reports from ReviewTrackers

2018 ReviewTrackers Online Reviews Survey

2018 ReviewTrackers Online Reviews Survey

Based on ReviewTrackers’ data, 63.6% of consumers check reviews on Google before visiting a business — more than any other review site. Google's reviews have become a way to find businesses nearby, get directions, check star ratings, and make plans on the fly.

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2017 Fan Experience at MLB Stadiums

2017 Fan Experience at MLB Stadiums

In our MLB Voice of the Fan Report, we analyze sentiment data from over 130,000 online reviews of baseball stadiums, which we then ranked according to the overall fan experience (and hot dogs). Fun project? Sure. But it’s also a demonstration of the ways reviews can lend insight into consumer sentiment and purchase behavior.

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NCAA College Football Stadium Rankings

NCAA College Football Stadium Rankings

In the NCAA College Football Voice of the Fan Report we lists the most spirited college football fans, the best stadiums, the most loyal alumni, and the most popular tailgates (among other things) based on how fans talk about going to the game.

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2017 Local Search Report

2017 Local Search Report

53% of local searchers typically visit a business within 48 hours. Local search brings in traffic from key, ready-to-buy, ready-to-convert demographics — yet 6 in 10 SMBs don’t even have a concrete plan to make sure they show up in localized search results.

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2018: Voice of the Fan Report — MLB Spring Training

2018: Voice of the Fan Report — MLB Spring Training

A study of 36,000 fan reviews of spring training stadiums tells us which stadiums offer the best experience, which fans are most optimistic in the spring, and how spring training games differ from a fan's perspective.

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Customer Experience Metrics

Customer Experience Metrics

Customers are willing to pay more for products and services from companies with better ratings and better CX. Learn what your reviews say about your CX.

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