Upgrade your customer’s experiences
Understand the voice of the customer to improve experiences, build loyalty, and create a seamless buyer journey.
Trusted by thousands
Actionable insights to drive operational changes
Leverage our proprietary Natural Language Processing engine to measure words and phrases that are mentioned throughout feedback and reviews. Visualize the outcomes to make informed operational changes and ensure satisfaction.
Request reviews to glean insight into customer experiences
Capture valuable feedback and improve your reputation, giving your brand a higher star-rating and a bigger presence on local search.
Respond to reviews to show customers you care
Respond in-app to Google and Facebook reviews, and leverage Smart Response capabilities to quickly and efficiently respond to reviews utilizing on-brand templated responses.
Historical data and insights around how reviews change after they’re published
Gain insight into how effective your review responses are by tracking how frequently customers update and edit reviews after an issue is resolved.
Stay connected to what your customers are saying on social and in reviews
Enhance your social listening by integrating ReviewTrackers with Social Monitoring platforms in one comprehensive dashboard.
In a single stream, tag and assign reviews so that the right stakeholders respond to customer feedback to mend relationships with your detractors and encourage your advocates.
ReviewTrackers plays nice with your other technology
Integrate ReviewTrackers data with over 1000 apps via Zapier, as well as leverage our API, to streamline business processes, automate workflows, and allow for increased flexibility and productivity.
“While the vast majority of feedback is overwhelmingly positive, our franchisees are able to respond and resolve issues at an earlier stage. The net result we’ve seen is an improved NPS score and an increase to our overall customer satisfaction ratings.”Tim RobinsonDigital Communications Manager, Pack & Send