Manage your reputation at every location of your business.
Collect business reviews from the review websites that matter the most.
Gain deep insights into the customer experience.
Used by American Family Insurance, U.S. Bank, Subaru, Midas, and others, ReviewTrackers is proud to partner with major brands dedicated to improving the customer experience. See their stories.
Get local line-of-sight…
Create groups by region, assign users, and ensure a stakeholder is assigned to every customer review for follow-up. Correct customer pain-points as the feedback comes in, and prevent it in the future.
… while on-the-go.
Collect and respond to reviews on the go with our mobile app. Designed and streamlined to provide you with alerts and issues at every location of business, right from your phone.
With unlimited users, we want to make sure your team is able to collaborate and respond with maximum efficiency.
Each review we track is grouped and tagged with a status, so you know which customer issues have been corrected and which are in need of attention.
Respond Right in the App
Respond to Google and Facebook reviews directly from the app or get more context by responding directly to the reviewer on the review source. Not ready to respond? Flag the review for future follow up.
Daily, Weekly, Monthly Alerts
Get alerted of a new review as it comes in, a monthly summary, or something in between. Add stakeholders onto the alerts to ensure visibility of your business and customer issues are dealt with.
These are your reviews, so you have complete control over them. Tease out the insights you’re looking for and quickly export to CSV. Want a custom report each month? Lets chat.
A monthly report that empowers businesses with multiple locations to help bridge the gap between the corporate brand and the local community where their customers are speaking.
Engage with customers by requesting new feedback and reviews.
It’s not just about ratings, it’s about satisfaction.
Gather customer insights from every single channel with dedicated landing pages and custom URLs.
Send an Email or a Text.
Upload email addresses or phone numbers and send custom, responsive templates using dynamic content.
Target all, or just the most satisfied, customers to post new online reviews.
Evaluate customer success with a one-question survey: the Net Promoter Score Survey.
Happy or Sad Face
Quickly ask your customers for feedback in a way that resonates with them.
Thumbs Up or Down
Ask for feedback and identify great customer experiences in a visual way.
Crystal Shuller is ALWAYS available to help and willing to go the extra step, whether it be with reporting or otherwise, to help us get the answers we need to problems we may be having. Sometimes these problems end up being internal on our end and she still tries her best to provide a solution.
Our Award-winning Customer Support
We’re working to create the best customer experience.
As an award-winning marketing technology partner, we help customer-focused enterprises monitor online reviews, collect customer feedback and analyze the best customer experiences. Our company mission is to have every customer to share their experience online, and work with businesses to improve it.