Manage your reputation at every location of your business.

Collect business reviews from the review websites that matter the most.

Gain deep insights into the customer experience.


U.S. Bank
Midas
Nicklaus Children's Hospital
Ashley Homestore
American Family Insurance
Legoland
Hwy 55 Burgers and Shakes
LifeStorage

Used by American Family Insurance, U.S. Bank, Subaru, Midas, and others, ReviewTrackers is proud to be the platform most preferred by employees. Read their reviews.

Your reviews: collected, organized, and easy to read.

Add as many business locations and users per account as you’d like. With customized groups, you’re able to keep track of all your reviews, in one central place.

Get local line-of-sight…
Create groups by region, assign users, and ensure a stakeholder is assigned to every customer review for follow-up. Correct customer pain-points as the feedback comes in, and prevent it in the future.

… while on-the-go.
Collect and respond to reviews on the go with our mobile app. Designed and streamlined to provide you with alerts and issues at every location of business, right from your phone.

Create custom groups by region, individual locations, review sources, ratings or time.

Or all of the above.

A searchable database of every customer experience.

Find the perfect review to use for user-generated marketing or improve local awareness.

Custom Groups

Custom Workflows

With unlimited users, we want to make sure your team is able to collaborate and respond with maximum efficiency.

Each review we track is grouped and tagged with a status, so you know which customer issues have been corrected and which are in need of attention.

Respond Right in the App

Respond to Google and Facebook reviews directly from the app or get more context by responding directly to the reviewer on the review source. Not ready to respond? Flag the review for future follow up.

Get started with a free, instant audit of your Google My Business reviews.
 

Start your free two-week trial

Choose your preferred reporting method.

Ensure all users of your app have visibility of your business reviews.

Gain insights in your competitor performance, and ensure your businesses reviews are the best in town.

Daily, Weekly, Monthly Alerts

Get alerted of a new review as it comes in, a monthly summary, or something in between. Add stakeholders onto the alerts to ensure visibility of your business and customer issues are dealt with.

Custom Reports

These are your reviews, so you have complete control over them. Tease out the insights you’re looking for and quickly export to CSV. Want a custom report each month? Lets chat.

Competitor Reporting

A monthly report that empowers businesses with multiple locations to help bridge the gap between the corporate brand and the local community where their customers are speaking.

 
 

Engage with customers by requesting new feedback and reviews.

It’s not just about ratings, it’s about satisfaction.

Gather customer insights from every single channel with dedicated landing pages and custom URLs.

Send an Email or a Text.

Upload email addresses or phone numbers and send custom, responsive templates using dynamic content.

Review Request

Target all, or just the most satisfied, customers to post new online reviews.

Feedback Request

Evaluate customer success with a one-question survey: the Net Promoter Score Survey.

Happy or Sad Face

Quickly ask your customers for feedback in a way that resonates with them.

Thumbs Up or Down

Ask for feedback and identify great customer experiences in a visual way.

 

Operationalize customer feedback.

Quickly identify the highest performing employees in your enterprise, improve customer service at the touch points that need attention, and use reviews to improve the experience. According to our research, customer service is the number one keyword found in online reviews.

Crystal Shuller is ALWAYS available to help and willing to go the extra step, whether it be with reporting or otherwise, to help us get the answers we need to problems we may be having. Sometimes these problems end up being internal on our end and she still tries her best to provide a solution.

Michelle Chirco, Senior Field Marketing Manager
Testimonial

Our Award-winning Customer Support

We’re working to create the best customer experience.

As an award-winning marketing technology partner, we help customer-focused enterprises monitor online reviews, collect customer feedback and analyze the best customer experiences. Our company mission is to have every customer to share their experience online, and work with businesses to improve it.

Customer Support

 
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