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We’ve entered the era of Customer Experience. Close to seventy-five percent of online shoppers read customer reviews before deciding to make – or not make – a purchase.

That’s why it’s important to start asking for reviews from your happy customers: they just might turn out to be your best sales reps. Here are some tips to help you get started.

Ask your customers for a review.

Most times, you won’t get it if you don’t ask. Don’t be shy, but don’t be too aggressive, either. A good idea is to start with your existing customer base. You can make the request for a review by way of a simple and short E-mail, or through your business’ social networks on Facebook or Twitter.

Below is a great example of asking your customer for a review.

Have a review form. If your business has an actual physical location, it’s a good idea to prepare sheets of paper with a request for a review. You can hand these out after the transaction, or just before your customer is about to leave. If you ship out products or services to people, don’t forget to include your review forms. If the customers love what they receive, they just might drop in plenty of good words about your business.

Setup a custom URL to review websites. This is a great way to make it foolproof for your customers to find the location where they are supposed to talk about their experiences. Most review websites have a “view profile as public” option, so be sure the link you’re using does not require an administrative login to the website.

A great example in action can be seen here from a Toyota dealer in Ohio:

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Add a review widget to your website. If your business is entirely online, you can still ask your customers for reviews. On your official website or company blog, you can add a sidebar or widget which customers can click and use for posting on your business’ most relevant review sites.

Look for places where customers are already writing reviews. You can find almost anything on the Internet. Just use Google Search. Even if you’re not selling anything online, your business still might have a number of existing reviews from customers. To make the job easier, sign up for a review tracking solution like ReviewTrackers to have all existing customer reviews collected in a single dashboard.

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Brian Sparker

Brian Sparker is the Head of Content Marketing at ReviewTrackers. Brian aims to solve problems through carefully crafted content, with the goal of helping businesses collect and understand customer feedback.

Discussion

  1. sherrill graff

    Brian, I have a new Salon called Creative Hair and Nails in Boulder City Nevada.
    We just opened March 2016. I am reading all the things you are saying and trying to learn ways I can help my team members increase their client base.
    I agree with you that happy customers make the best “sales people” I have one friend who always shares my posts and who raves about my work. I am blessed with many happy clients and wish all of our team had the same success. [email protected] 702-539-0167

    Reply
  2. Bob

    Its against googles terms of service to offer a reward for writing a review. Its also against the guidelines set by the FTC in their 2009 ruling. And if Yelp catches you offering a reward or the potential of winning an award, they can make your life miserable.

    Reply

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