Reviews

8 SMS Templates for Requesting Online Reviews

May 01, 2019

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According to a study by Dimensional Research, 90 percent of the customers say that online reviews influence their buying decisions.

To get ahead of the competition, your business needs to have a substantial number of positive reviews. How do you get them?

Ask for them! It’s as simple as that, and one of the best ways to ask for feedback is through SMS messaging.

Text and SMS Templates for Any Business

The task of composing an SMS message that garners a high response rate can be intimidating. But have no fear. We prepared a list of 8 text (SMS) templates that you can readily use in any business situation.

SMS Template 1: Thank You for Being a Customer

This basic template is perfect for starting because it doesn’t require your customer to give up plenty of personal data or make a big effort, which reduces overall friction and leads to more online reviews.

“Thanks for shopping with us {name}! To help us in the future, could you answer 1 question about your experience here {link}? Thanks, {Insert Company Name}.”

SMS Template 2: Leave Us a Review

This template will help you increase your reviews on a specific online review website where you might have poor reviews.

“Hi {first name}, thanks for doing business with us. Do you have 1 minute to leave a review about your experience? Just go here: {link}. Thanks for your help!”

SMS Template 3: How Did We Do?

If you are looking to improve your service then use this template to gather your customers’ opinions.

“Hey {first name}, could you tell us how we did today? Please click here {link} to give us feedback. We truly appreciate it!”

SMS Template 4: Your Opinion Matters

Establish a stronger relationship with customers by allowing them to feel like they have a voice.

“Hey {first name}, your opinion matters to us. Do you have a minute to leave feedback here {link}? We appreciate your help!”

SMS Template 5: Review a Location Visit

Thank your customers for visiting your place of business while also asking for their feedback.

“Hello {first name}, Thanks for visiting our store! Please help us provide others with great customer experience by giving your feedback here {link}. Thanks.”

SMS Template 6: Review a Product

Reviews are vital for any business that sells its products in online marketplaces. With enough positive reviews, any product can see a boost in sales. Use this template to attract more product reviews:

“Hello {first name}. Thanks for purchasing from us. We’re working hard to build a better product for our customers, and we want your opinion {here}. Thank you.”

SMS Template 7: Rate Us on Google

If you want to get Google reviews and an SEO boost, use this SMS template:

“Hi {first name}, it was great seeing you today. Would you take 1 minute to leave a Google review about your experience? Here’s the {link}. Thanks for your help!”

Because your customer is almost certainly already logged into their Google account, it will be almost frictionless for them to leave a review.

SMS Template 8: Asking for a Facebook Review

Companies with a Facebook Business Page can use this SMS template to increase the number of their reviews.

“Hi {name}! We want to provide great service to more customers. Can you review us on Facebook {link}? It takes a minute, but it makes a difference. Thanks!”

Effective Customer Feedback Through Text and SMS Surveys

Online reviews have created a new form of marketing and communication that bridges the gap between a simple word-of-mouth strategy and a viral form of feedback. The importance of online reviews for businesses is truly mind-blowing: they increase brand awareness and studies show they lead to an overall increase in profit in the long run. Use the above SMS templates and watch your reviews skyrocket together with your sales, brand awareness, and customer loyalty.

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