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Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: A new study finds that reviews are helping independent hotels drive revenue.

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Hotel brand names do not mean as much to guests as they once did. This is due to online reviews and ratings, according to a study by Brett Hollenbeck, assistant professor at UCLA Anderson School of Management, the Wall Street Journal reports.

(Hotel executive? See this list of online review sites you should track and manage.)

In the study, Hollenbeck found that independent hotels received more of an increase in revenue than branded hotels due to the types and numbers of reviews posted about the hotels.

Hollenbeck says online reviews could be “leveling the playing field between chains and independent businesses.”


Megan Wenzl

Megan is the Associate Editor for ReviewTrackers. She's a writer who is committed to finding useful information to help your business succeed. Megan holds an M.A. in journalism from Columbia College Chicago.


  1. Samantha

    Some people may stay at a hotel simply because of the brand but that shouldn’t hinder independent hotels who manage their business correctly. There are so many options available online today to get the word out about your hotel and let people know you provide excellent quality for their stay.