ReviewTrackers, the award-winning customer feedback software that helps businesses transform the customer experience, announces its partnership with Wellness.com, one of the web’s most popular directories for connecting consumers with health professionals.
Through this partnership, in-app responding to Wellness.com reviews is now available in the ReviewTrackers platform. Healthcare providers are now able to view, manage, and respond to their reviews from Wellness.com within the ReviewTrackers’ dashboard. This partnership provides comprehensive review insights that help improve overall patient experiences.
Patients rely heavily on the reviews of others before they trust a physician with their own health. It’s why 72% of consumers use online reviews as the first step to finding a new doctor according to customer review data. With ReviewTrackers and Wellness.com, providers can centralize and manage their online reputation to better track and understand what their patients and consumers are saying about their experiences.
“Expanding our presence in healthcare by partnering with Wellness.com is an important step in improving patient experience,” says ReviewTrackers CEO Chris Campbell. “Healthcare providers can better manage and understand the experiences their patients and consumers have to identify where they thrive or need improvement. By leveraging in-app responding, they increase loyalty and improve the overall customer experience.”
Wellness.com helps people live healthier, happier and more successful lives. The website provides services such as health information, news, videos, community tools, and a popular directory connecting consumers with over one million health professionals.
ReviewTrackers empowers over 150,000+ business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. Follow ReviewTrackers on LinkedIn or Twitter to get updates on their product and company.