July 16, 2021

ReviewTrackers and Caring.com Enhance Operations for Senior Living Communities and Home Care Agencies

an image of the reviewtrackers and caring.com logos together to symbolize a new partnership between the two brands

ReviewTrackers, the award-winning customer feedback software that helps businesses transform the customer experience, announces its integration with Caring.com, a leading senior living referral service and the nation’s top site for reviews of senior services.

Through this collaboration, providers have access to in-app responding, allowing them to view, manage, and respond to their reviews from Caring.com within the ReviewTrackers’ dashboard. Together, ReviewTrackers and Caring.com’s integration provides comprehensive review insights that help improve and prioritize senior care experiences.

Consumers want to ensure they’re making the right decision for their loved ones when they’re looking at senior care communities. In fact, BrightLocal found that 79% of consumers say they trust online reviews as much as personal recommendations from friends or family.

“Seniors and their families have a range of questions and needs when researching senior living communities and in-home care agencies. To support their search and selection process, we offer a high integrity online reviews program with consumer testimonials and service feedback about local providers,” said Caring.com CEO, Jim Rosenthal. “We’re pleased to have our reviews program now integrated with ReviewTrackers to help senior living communities and home care agencies monitor reviews about their businesses and respond with ease.”

When it comes to negative experiences, 84% of people expect a follow-up if they had a bad care experience according to NRC Health. By responding to feedback and reviews, senior living communities have the opportunity to connect with their customers to rectify issues, and ensure experiences are meeting and exceeding expectations. In-app responding from ReviewTrackers streamlines this process and allows for providers to more easily connect with senior residents and their family members.

“Partnering with Caring.com is an important step in prioritizing senior care experiences,” says ReviewTrackers VP of Product Erik Skurka. “It’s important for providers to manage their reviews and understand the experiences consumers have in order to pinpoint issues early on, and see where their communities also succeed. With in-app responding, care centers are able to engage with their reviewers, increasing loyalty, and providing social proof to those making decisions for their loved ones.”

About Caring.com

With millions of website visitors, Caring.com is a leading senior living referral service and the nation’s top site for reviews of senior services. Founded in 2007, Caring’s mission is to help as many seniors and their caregivers as possible through empathetic, expert guidance. Applying cutting-edge technology to this humane mission, Caring provides relevant senior care information and support, as well as comprehensive senior living and senior care directories for the United States with more than 277,000 consumer reviews of senior living communities and in-home care agencies. For more information about Caring.com and its free services for seniors and their families, please visit http://www.caring.com/about and join with Caring on Facebook or LinkedIn.

About ReviewTrackers

ReviewTrackers empowers over 140,000+ business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. Follow ReviewTrackers on LinkedIn or Twitter to get updates on their product and company.

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