Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: California automotive service business makes customer service a primary focus and customer experience is the No. 1 banking trend prediction for 2017. Subscribe to receive these stories and more every week in your…

There’s a growing amount of training courses and certifications for the modern-day marketer. Not only do they help give professionals the career boost (and credibility) they’re looking for; these courses and certifications can also bring real benefits to organizations across a wide range of industries, especially at a time when the whole marketing discipline is…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: new study shows millennials give healthcare providers one chance, and customer experience advisor says companies should never compromise quality to save money. Subscribe to receive these stories and more every week in your…

Introducing the ReviewTrackers Academy

The ReviewTrackers Academy is now accepting new students. Learn more and sign up for free at Learn.ReviewTrackers.com. The Customer Experience Management Training & Certification, as part of the ReviewTrackers Academy, helps marketers and online customer service specialists achieve a deeper, more meaningful relationship with their customers by providing a robust online education and actionable takeaways…

“Online Reviews? Researchers Give Them a Low Rating” “Soothing Ruffled Guests: Hotels Meet Threat of Bad Reviews” These are just two of the many headlines generated over negative connotations surrounding online reviews during the last two years. However, no matter the way in which you think of online consumer reviews, they are an essential part…

Delivering the best possible customer experience has become a top priority for companies today, with many considering “CX” as their most important business benchmark. And for good reason: customer experience has consistently proven to be a key growth driver and competitive differentiator.   Finally making CX an integral part of your strategy? Here are 5…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Google’s Map Maker shutdown should concern businesses and Skift releases its 2017 hospitality trends. Subscribe to receive these stories and more every week in your inbox. Google is officially shutting down…