Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: mobile searches reach the highest amount on Black Friday of the holiday weekend, AI can be used to fight fake reviews, and TripAdvisor could be the next vacation rentals destination. Subscribe…

Imagine a future where aliens live among us (if they don’t already), cars can fly, and the customer experience is the main focus of every business. Aliens and flying cars do not exist on our planet yet, but the customer experience of the future is already here. It’s the extra time spent with a patient,…

There’s a long-standing argument that procrastination is the antithesis of productivity. “Procrastination is, in essence, stealing from yourself,” writes the Atlantic’s Olga Khazan. This belief that procrastination is negative is a fairly new idea in human history. According to University of San Diego professor Frank Partnoy, the idea originated from the Puritans, when Jonathan Edwards wrote…

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey. As a result, businesses across a wide range of industries are being compelled to adopt a more customer-centric approach. It’s no longer just about…

Welcome to This Week In Reviews, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Salesforce study finds customer experience is now top priority for sales teams, and Google and Facebook are criticized for fake news. Subscribe to receive these stories and more every week in your…

It’s necessary for businesses to deliver excellent customer service in order to compete in today’s customer-driven business landscape. Customer service is also one of the keys to successfully fostering customer loyalty, and it has a major impact on the entire customer experience. According to a survey by American Express, 78 percent of consumers have bailed…

online reputation management

For many industries, the Internet changed every communication in every possible way. From understanding how customers prefer to shop to how a corporation keeps track of their many locations in various regions, digital has become the norm for public relations, marketing, and corporate communications. Many channels are now being monitored, managed, and measured for effectiveness. One…

Here at ReviewTrackers, we are committed to helping businesses transform the customer experience — by making it easy and simple to track, manage, and analyze online reviews and customer feedback. As part of this commitment, we have been working with Hootsuite to bring the best customer feedback management experience to the world’s most widely used…