Change is constant. And change is good, says Marilyn Puder-York, PhD, a psychologist, executive coach, and author of The Office Survival Guide. Sometimes, though, when one moves into a new job role, and/or has a life change (such as more kids) it can be difficult to change with the demands of the new job and…

Online reviews and customer feedback play a crucial role in helping consumers make smarter banking and money decisions. Whether it’s in the form of a detailed review on Google, an overall star rating on Credit Karma or Lending Tree, personalized recommendations on MyBankTracker, or a candid comment on Facebook, the opinions, experiences, and feedback shared…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: California automotive service business makes customer service a primary focus and customer experience is the No. 1 banking trend prediction for 2017. Subscribe to receive these stories and more every week in your…

There’s a growing amount of training courses and certifications for the modern-day marketer. Not only do they help give professionals the career boost (and credibility) they’re looking for; these courses and certifications can also bring real benefits to organizations across a wide range of industries, especially at a time when the whole marketing discipline is…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: new study shows millennials give healthcare providers one chance, and customer experience advisor says companies should never compromise quality to save money. Subscribe to receive these stories and more every week in your…

Introducing the ReviewTrackers Academy

The ReviewTrackers Academy is now accepting new students. Learn more and sign up for free at Learn.ReviewTrackers.com. The Customer Experience Management Training & Certification, as part of the ReviewTrackers Academy, helps marketers and online customer service specialists achieve a deeper, more meaningful relationship with their customers by providing a robust online education and actionable takeaways…

“Online Reviews? Researchers Give Them a Low Rating” “Soothing Ruffled Guests: Hotels Meet Threat of Bad Reviews” These are just two of the many headlines generated over negative connotations surrounding online reviews during the last two years. However, no matter the way in which you think of online consumer reviews, they are an essential part…