Posted by Review Trackers & filed under Analysis, Reviews, Tips.

doctor review monitoring

  Practicing medicine in this day and age can be full of complexities beyond patient care. A successful practice often wears numerous administrative and marketing hats that orchestrate overall success. If your practice is struggling, then perhaps it is time to take a look at other facets, aside from patient care, that might be influencing your practice’s growth or decline. For the last decade, online engagement has increased in an unprecedented fashion, making it the go-to source for most patients trying to identify and locate a medical doctor or learn about specific health issues. (Check out: “Patients and Doctors Continue… Read more »

Posted by Review Trackers & filed under Industry News, Reviews.

responding to negative reviews

  Sometime last July, we brought you news about a food blogger being penalized by a French court for leaving a negative review of an Italian café. It was kind of a weird story – the sort of thing we don’t expect to happen in America, or we hope wouldn’t happen, if only to protect our right to free speech. (Check out: “California Bill to Protect Consumers’ Right to Leave Negative Reviews”) Meanwhile, in France, it seems like unhappy diners are going to be prevented from writing more negative reviews. According to reports, a group of French restaurateurs have launched… Read more »

Posted by Review Trackers & filed under Analysis, Reviews, Tips.

business reputation

  Thanks to the unprecedented growth of online review sites, market and competitor analysis is no longer out of reach for small- and medium-sized businesses. Big data is within hand’s reach, and we have some quick tips to help you get started. Review sites such as Yelp, Google, Foursquare, TripAdvisor, and Yahoo Local are full of real-time insights that can help you optimize the way you do business. Understanding the behaviors of your market and your competitors will give you the upper hand when it comes to strategy. By knowing what works, what doesn’t, and what is trending, you can… Read more »

Posted by Review Trackers & filed under Analysis, Reviews, Tips.

review management

  By now, as a business owner, you have connected the dots and become highly aware of how reviews on popular review sites such as Yelp, Google, Foursquare, and OpenTable influence your brand image. The correlation between more and better reviews and their ability to gain more visibility and customers is more than self-evident. With business owners becoming more and more engaged with their reviews and reviewers becoming more engaged with brands, we have also noticed an increased concern regarding the impact of negative reviews, and the processes to overcome the damage caused by one or several negative reviews. If… Read more »

Posted by Review Trackers & filed under Reviews, Tips.

managing online reviews

  According to a report by eMarketer, as much as 88 percent of consumers now read online reviews in order to determine whether a local business is good or not. For some business owners, that’s a scary thought – what if the bad reviews drive away potential customers? – but for those who are smart and savvy when it comes to managing their business reputation online, reviews represent a unique opportunity to enhance their visibility and generate new business. It can be a little bit intimidating at first, though. You may have a lot of questions that need answering, especially… Read more »

Posted by Review Trackers & filed under Analysis, Reviews, Tips.

online review monitoring

  One of the complexities of having a successful dental practice is the proper allocation of resources between the clinical and business portions of your business. Dental offices receive endless pitches from all manner of marketing agencies offering online and offline miracles associated with lead generation for high-quality patients. Of course, you cannot embrace every pitch, and not every marketing method may be a good fit for your practice. Properly prioritizing your business resources and your decision-making processes is key to business growth. Over 90 percent of potential new patients will conduct a search for medical services online. Their search… Read more »

Posted by Review Trackers & filed under Industry News, Reviews.

track restaurant reviews

    In case you didn’t know, Urbanspoon has a new CEO. Her name is Keela Robinson, and with a new leader at the helm, the Seattle-headquartered food and restaurant review site is expected to roll out several exciting new features for its users, both diners and restaurateurs alike. Founded 8 years ago, with approximately 30 million monthly diners served, Urbanspoon has continued to grow and evolve, and is now about to sharpen its focus on the “in-restaurant” experience. This week, the site announced its new integration with Chefs Feed, the ultimate resource for chefs’ reviews and opinions on where… Read more »

Posted by Review Trackers & filed under Analysis, Reviews, Tips.

online reputation management

Reputation management for a healthcare organization of any size demands the greatest level of engagement and the ability to quickly resolve patient grievances with the potential of exploding into a full-blown public-relations crisis. When it comes to having a healthy online reputation, hospitals need to engage in preventative care. Ensuring that your hospital has the highest marks demands a multifaceted approach that takes into account all stakeholders inclusive of referring or partner doctors, insurance providers, patients, and their families. Akin to hotels, hospital administrators and healthcare marketers will get their best bang for the buck by addressing customer experience first…. Read more »

Posted by Review Trackers & filed under Industry News, Reports, Reviews, Tips.

generate positive reviews

  Even while on vacation, Americans still work hard. That’s according to travel reviews site TripAdvisor, which recently published survey results indicating that Americans, even if paid to take the time off and go on a break, still find it difficult to unplug themselves from work responsibilities. According to the survey, which takes into account the responses of more than 16,100 employees across 10 countries, as much as 77 percent of US respondents have worked on vacation during the past year. This is significantly higher than the average of 40 percent tallied by the other nine countries included in the… Read more »

Posted by Review Trackers & filed under Analysis, Reviews, Tips.

track restaurant reviews

  There is no denial that the most frustrating reviews for restaurateurs and all types of small business owners are those where the reviewer evaluates the venue for circumstances that are completely out of their control. It happens to the best, and it happens with more frequency than one would suspect. The reviews are often on the negative side of the scale, and seem to address the most ludicrous and irrelevant aspects of business. It is reviews of this nature that have the power of pushing business owners to their wit’s end. The complaints, and on occasion the compliments, add no… Read more »