Trending Topics by ReviewTrackers

When you sit down to check out your online reviews, what do you see? A star rating? Good. That’s important. But what could be more important and valuable than a 5-star rating? If you answered “sentiment,” you’re right. The information contained within your customer reviews can be broken down, analyzed and put back together to…

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When Kelly Moran, our customer success specialist here at ReviewTrackers, has a question for the engineering team, she turns to Slack. On the communication platform designed for the workplace, Kelly can pass along feedback from ReviewTrackers’ customers to the engineering team without having to interrupt her coworkers’ workday. Using Slack also makes communication more efficient: the customer…

The Impact of Technology on the Customer Experience

Technology has advanced tremendously since the first mobile phone was used in 1973. With the invention of the Internet, a new communication form emerged as the computer became a medium for exchanging information. Access to the Internet is possible on smartphones today, and smartphones are one of the causes of the explosion of online consumer…

Close the Customer Feedback Loop

How Businesses Can Close the Customer Feedback Loop When NASCAR was founded by William “Bill” France Sr., his goal was to organize racing – to establish consistent rules and manage the sport. What France did not know was that NASCAR would become as popular as it is today. And he probably wasn’t thinking NASCAR would…

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ReviewTrackers has always had the same mission: to help businesses understand customer feedback. Ten million reviews later, this is the consistent vision we have for our software and the reason we’ve had so much success. We believe customer feedback is the only accurate measurement of the customer experience. Trending Topics Today, we’re announcing Trending Topics. Using…

customer-experience-trends

A modern brand or company knows that understanding your customers and improving the customer experience is essential to success. Yes, customer experience has always played a crucial role in determining the success of businesses, but not like it has since 2010, when we entered what research firm Forrester has described as the “age of the customer – a…