Product Updates

Get More Work Done with ReviewTrackers’ Integrations and API

February 07, 2018

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Here at ReviewTrackers, we are committed to helping businesses effortlessly manage their online reviews, in ways that save time and maximize productivity.

As part of this commitment, we’ve been working hard to build new integrations and deliver a customized ReviewTrackers experience that meets the unique and evolving needs of our diverse community of customers.

By adding these integrations to the ReviewTrackers dashboard, you can automate responses, track social, pull custom reports, file tickets, simplify workflows, and get more work done.

Leverage ReviewTrackers’ API

We built ReviewTrackers in such a way that it plays nice with your existing solutions and technology.

Your organization can access the ReviewTrackers API to download review data and sync with whatever reporting structure, CRM (customer relationship management) suite, or POS (point-of-sale) system or software you’re using. You can also use it to custom-build your own application and extend the functionality and flexibility of our platform.

Our team delivers best-in-class support every step of the way, helping your organization harness the power of reviews.

Automotive aftermarket service provider Ziebart has found many ways to power up their ReviewTrackers experience and get more work done using app integrations. Check out their review automation case story.

Introducing: Google and Facebook Integrations

ReviewTrackers integrates with Google My Business and Facebook to enable in-app responses to reviews posted on those two sites.

No need to open multiple tabs or log into various accounts just to respond to reviews on Google and Facebook, which happen to be the two places where you can find the fastest-growing, most valuable, and most actionable reviews.

With these two integrations, you can respond to online reviews on Google and Facebook directly from your ReviewTrackers dashboard, as well as manage “Response” status and workflow from within the app, ensuring every review gets a prompt response.

Why respond to reviews? According to Cornell University research, revenue increases as the number of your responses to reviews increases. Our own research also found that 51.7 percent of customers who post online reviews or feedback expect a response in 7 days or less. And third-party research has shown that responding to more than 50 percent of your reviews can increase your Net Promoter Score (NPS) by an average of 1.4 points.

Why respond on Google? Google is today’s review site of choice, with 63.6 percent of consumers saying they’re likely to check reviews on Google before visiting a business — more than those consulting any other review site.

Why respond on Facebook? 80 percent of consumers are more likely to purchase from businesses with positive reviews on their Facebook Page, and 66 percent are most likely to share on Facebook their thoughts, experiences, and opinions on their purchases.

Track Social and Reviews with Hootsuite and ReviewTrackers

Last year, we rolled out the ReviewTrackers app in the Hootsuite App Directory.

With the app integration, you can view your online reviews in a Hootsuite stream — with filtering options for organizing and managing all the customer feedback you care about — alongside social media comments and signals.

The ReviewTrackers Hootsuite integration also allows you to quickly share your best reviews across your social media pages and profiles, including Twitter, Facebook, LinkedIn, and Google.

Read our blog post for detailed information on how to download and use the ReviewTrackers app for Hootsuite.

Use the Zapier Integration to Automate Review Management Tasks

Zapier is one of the easiest ways to automate your work. With ReviewTrackers’ Zapier integration, you can create efficiency-boosting zaps and workflows.

Whenever you receive a new review, for example, you can automate the creation of a new Zendesk ticket or Slack message so your team can respond ASAP. Whenever you close a deal on Salesforce, you can use the Zapier integration to automatically request for a review or capture feedback after the transaction.


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