Hospitality Review Monitoring

Gain credibility – and customers – by staying on top of all your reviews.

With Review Trackers, you can protect your business and your bottom line. It’s a software-as-a-service (SaaS) application designed to help you listen and respond to what tourists, travelers, and customers are saying about you. Simple, fast, and easy, with timely notifications and review alerts available anytime and anywhere, Review Trackers is the hospitality review monitoring solution for your business.

The app is designed to serve the specific needs of multi-location businesses in the hotel and hospitality industry. This includes hotels, resorts, bed and breakfast places, hostels, destinations, attractions, and all other kinds of businesses in travel and tourism.

How does Review Trackers work?

With Review Trackers, you can now stay on top of customers and travelers’ reviews – and use this information to improve your online rating, reputation, and performance. The app monitors all your reviews – for each business location, in all relevant review sites – and centralizes these in one place: the Review Trackers dashboard. It’s a Web- and mobile-friendly dashboard, too, with sweet features to help you provide quality customer support.

Use our online review monitoring app to organize your hotel or hospitality reviews by source website, business location, and date. On your dashboard, you’ll also see who’s written what, what he or she really thinks about your business, or how many stars a customer has given you.

Review Trackers monitors reviews from sites like TripAdvisor, Google+ Local, Citysearch, Yahoo! Local, Foursquare, and Insider Pages, as well as niche review sites like Expedia, Travelocity, Orbitz, and more.

You can choose to be notified of new reviews by e-mail, or integrate the app with your favorite customer service help desk, such as ZenDesk.com, Desk.com, and UserVoice. To save you time, we’ll even send you a direct link for responding instantly to a new review!

Never again let a bad review keep your customers from checking in.

Photo credit: J Mark Dodds a shadow of my future self