By on

remove tripadvisor review

For a variety of reasons, businesses want to remove a TripAdvisor review from their TripAdvisor business page. This could be because the review is inaccurate of the experience or because it can easily detract potential customers from visiting. After all, 94 percent of consumers avoided a business because of a negative online review.

However, deleting a review isn’t an option in the first place for anyone with a TripAdvisor listing because TripAdvisor doesn’t allow anyone with a listing to delete reviews from their page. Instead, listing managers should do one of the two options:

  • Resolve the issue with the customer and ask for an updated review
  • Flag the review as fake

Resolve the Issue and Upload an Updated Review

Responding to reviews is a practice that every listing manager should turn into a habit, especially when it comes to negative reviews.

When you respond to negative reviews on TripAdvisor, make sure you thank the user for their feedback to show that you care about their opinion. Only then can you attempt to resolve the issues mentioned in their review.

If you manage to solve their problem, you can ask them for an updated review. Users can’t edit their reviews once they are published, but they can delete the review and publish a new version that accurately reflects their experience during and after their visit.

Users can delete their reviews by doing the following:

  1. Log in to TripAdvisor and access their user profile.
  2. Find the review to delete and click on the button with three dots on the review. This is usually located on the top-right corner of the review.

  3. Click on the “Delete” button. TripAdvisor will ask you to confirm the request by clicking the button again. You should receive an email confirming that the review was deleted.

At this point, the user is free to write a new review for the listing. Keep in mind that TripAdvisor only allows one updated review per user “for the same experience.”

How to Spot and Flag Fake Reviews

Another option is to flag reviews that you believe are fake. Specifically, TripAdvisor puts fake reviews in three different categories.

  • Biased Positive Reviews, aka Review Boosting: a biased and positive review by someone who has ties with the business. This can be an employee, the owner, or even a relative of someone who works at the business. Review boosting also occurs when the business offers illegal incentives in exchange for positive feedback.
  • Biased Negative Reviews, aka Review Vandalism: these are harmful reviews that are published with the intention to tarnish a business’s online reputation or to lower its ranking on search results pages. These can come from one of two sources: a rival business or someone that is blackmailing the business with the threat of a negative review.
  • Paid Reviews, aka Review Optimization: when a business accidentally or intentionally receives help from a person or company in order to raise its ranking on TripAdvisor by flooding the listing with positive reviews.

If you see any of these reviews on your listing, you can easily report them to TripAdvisor through your Management Center page. From there:

  1. Click on “Reviews” on the top menu and select “Report a Review.”

  2. Select the “Report fraud” option in the “Please tell us what the issue is” section.
  3. Choose your issue type with the review in the “What do you want to do?” selection. You can choose from Blackmail Threat, Review Boosting, Review Vandalism, or Review Optimization.
  4. Answer two questions from TripAdvisor. These ask if the review was already posted and if this is the first time you filed a report of the incident.
  5. Include additional information about the reviewer in questions including the month and year of their visit, name, and email address.
  6. Describe the details of the event in the text space. Make sure to include as many details as possible.

It will take TripAdvisor “several days” to investigate and resolve your complaint, but there isn’t a guarantee that a review will be removed if TripAdvisor discovers that the feedback is genuine.

In the meantime, TripAdvisor recommends that you respond to the review so that other consumers are aware of your side of the story and that you’re trying to handle the situation.

Rexly Penaflorida II

Rexly is a Content Writer for ReviewTrackers. Prior to creating content that helps businesses, he was a tech and video games journalist for three years. He is a graduate of the University of Missouri's School of Journalism.

Discussion

  1. Fed

    Hi,

    Are there any examples of what consitutes “significant refurbishment”. For example we have refurbed one of our hotels recently though would like to know what the chances are of having our request to tripadvisor successful

    Reply
  2. Maxine Summerhayes

    Hi
    About 5 years ago we got a great review of our restaurant – one of our first reviews probably but the picture the reviewer put on is not a good example of our food presentation now – and it appears as the 1st picture !! Is there anyway we can remove or change that picture?

    Reply
    • Migs Bassig

      Hi Maxine,

      Have you tried to upload your own photos of your business location, facilities, storefront, etc? Typically, TripAdvisor listings feature management photos first (before photos uploaded by guests). To upload management photos, just visit your TripAdvisor Management Center. Let us know if that works for you!

      Reply
      • Lucy

        I am having the same problem – an image of the old chef’s food (which is no longer representative of what we now serve) is coming up as the main hero image when guests click on our Tripadvisor page. I have added lots of ‘management photos’ and added one Primary Image, but it still makes this guest image (from 2011) the largest, primary image the guests see on landing.

        Reply
  3. Maura

    Hi we have done up our kitchen as it was to small ,
    we have never signed up to tripadvisor as we are not a restaurant but a bar which service bar food for 6 weeks a year , in summer the other part of the year open weekends in the bar for drinks no food , I would like to know how to delete photo and some reviews .
    we open kitchen on the last week in july , and now with new kitchen will change menu

    Reply
  4. Richard Bedenham

    We have a number of properties listed on Google that also have reviews. Does Google offer something similar whereby you can get the reviews removed if a property goes under renovation?

    Any ideas?

    Reply
    • Migs Bassig

      Hi Richard,

      We’re not sure that Google offers something similar. As far as we know, Google only removes reviews if they have been flagged as inappropriate. We’ll continue to look into it and let you know if we find anything that would be useful in your situation. Thanks!

      Reply
  5. Sabina

    Sadly, tripadvisor is not being honest to their reviewers.
    I did write a bad review about “Elephants At Home” in Chiang Mai, Thailand, whose selling point is that they treat the elephants nicely in their natural environment. What is the reality? Scared elephants with chain, blooding wounds, scars, painful legs which they can’t even stand on!
    It was extremily surprising how nobody ever reported these dirty happenings on tripadvisor… soon I figured out the reason. I have posted an honest review and proved it with 7 photos. However, Tripadvisor removed it all without any notification. I did put it up again, then they removed all the pictures. With no comment and no obvious reason, one only contained an elephant on chain with the place’s logo in the background, no people, no disturbing blood. A friend of mine also posted a review with photos about the same place but that has been removed too with no explanation.
    Could be any other explanation than tripadvisor is paid by dirty business owners in some cases?

    Reply

Comment