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vitals reviews

A positive online presence for healthcare professionals is a must, which makes it critical to manage Vitals reviews.

Vitals.com features over 1 million doctors in its database along with 165,000 facilities. Consumers use Vitals to find information on a potential healthcare provider, and they rely on feedback from other users. A Software Advice survey showed that 72 percent of patients use online reviews as the step to finding a new doctor.

Vitals says it currently features over 9 million ratings and reviews, which makes it a definitive source for the healthcare community. Here’s how you can join Vitals and manage reviews.

Claiming Your Vitals Profile

1.Fill Out the Form

The signup page will ask you to complete a form. You’re required to fill out information such as your first and last name, the name of your practice or hospital, address, phone number, and an email address.

2. Update Your Profile

The essential information for your Vitals profile can be narrowed down to your name, address, and phone number. However, adding other specific information about you and your practice brings more credibility. Additional details you can put on your Vitals profile include:

  • Years of experience
  • Insurance types accepted
  • Languages spoken
  • Education
  • Specialties and expertise fields
  • Board certification

Vitals gathers data from multiple sources such as medical boards, hospitals, federal websites, and “third-party affiliates” to corroborate any information on current listings.

These sources are also why Vitals claims to have “all actively licensed physicians in the United States.” However, some physicians might not have a listing on Vitals for numerous reasons such as:

  • They moved to a new located and haven’t been noted as a practicing doctor in the area
  • They changed their last name, which isn’t registered yet
  • They are practicing overseas and their U.S. license might be expired, which might not be noted in the Vitals database.
  • They recently received their license, but it doesn’t show up yet on Vitals’ records.

Everything You Need to Know About Vitals Reviews

Vitals’ Review Policy

Users have a five-star rating system at their disposal when giving feedback to a doctor. In addition to an overall score, users can also give a rating across different categories such as:

  • Accurate Diagnosis
  • Promptness
  • Friendly Staff
  • Easy Appointments
  • Appropriate Follow-up
  • Wait Time

The Vitals review system will only let you submit one review for a doctor every month. This provides a more accurate picture of recent patient experiences with a doctor and prevents those with a grudge from spamming the profile page with inaccurate ratings and reviews.

In terms of text feedback, Vitals doesn’t edit any published comments or ratings from users. However, it does moderate each review so that racist, derogatory, and offensive comments don’t show up on review pages.

Anonymity is also provided to users when they give reviews. The main reason for this method is privacy, especially when it comes to medical issues. HIPAA privacy laws also have some weight on this issue.

Responding to Negative Vitals Reviews

Negative reviews are inevitable. Our research shows that patients are 34.7 percent more likely to leave reviews about their physician after a negative experience.

However, you still have an opportunity to change their sentiment by responding to their review in the right manner. Thank them for writing a review, and be informed of their issue when you write a response. If possible, try to redirect them to a department that can handle patient issues (if you have one).

vitals reviews

By settling these issues privately there’s also a possibility that the reviewer can change their review and come back for another appointment.

Tracking Reviews on Vitals and Other Sites

Keeping track of reviews on Vitals can be difficult, but looking for feedback across multiple review sites is even more time-consuming. You have to claim your practice’s profile on each site and monitor them frequently to ensure that you don’t miss any critical reviews.

However, there’s an easier option available. With review management software like ReviewTrackers, you can monitor and respond to every negative review from one dashboard. You can also use ReviewTrackers to find trends in reviews and discover new ways to increase your online reputation to attract more patients.

Rexly Penaflorida II

Rexly is a Content Writer for ReviewTrackers. Prior to creating content that helps businesses, he was a tech and video games journalist for three years. He is a graduate of the University of Missouri's School of Journalism.

Discussion

  1. Linda Dempsey

    I would like to say what a wonderful doctor Clifford Baker, (an orthopedic pain management facilitator in Sun City Az.), is. He is very attentive and listens to his patients. He is very gentle and makes sure that all clients are treated with the utmost care. I have never, ever had cause to doubt his professionalism and skills. He is the kind of doctor that patients seek out, but rarely find.

    Reply
  2. WilmaP

    #Linda Dempsey. I don’t think that this is the right place to say such a wonderful things about your doctor. That is why there are sites like Vitals.com where you can comment and review the doctor who treated you.
    And for being anonymous on such sites is the right thing. Not everybody would like to discover what kind of problems or diseases they have. They just want to share their opinion and thought on a certain doctor who’s been treating them. I am quite sure that the doctors for whom the review was about will know exactly which patience wrote the review. The rest should be confidential and there is no reason not be.

    Reply
  3. Regina M. Dailey, DMD

    I’ve made several unsuccessful attempts to claim my profile. When I reach the bottom of the sign-up page, a pop-up asks me to click the box saying I’ve read and agreed to the terms, but not only is there no pop-up box to click, a screen opens saying Whoops! Something Went Wrong. The phone number is perpetually busy, and an email sent to their Contacts address has gone unanswered. What else can be done?

    Reply
  4. Eric Cadwell, DDS

    I am experiencing the same frustrations that Regina M. Dailey, DMD (comment above) is experiencing. You cannot reach anyone with the company, phones don’t get answered, and voicemail box is full, so you cannot leave a message. The Vitals page contains almost all incorrect information about me and my practice. There is nowhere to fix this. Anyone have any ideas?

    Reply
  5. Blair Stutzman

    How do i remove reviews i put up?

    Reply
  6. Pamela F. Harris-Efurd DMD

    I sold my dental practice February 14, 2014. I have not been practicing dentistry for years now.
    I just googled my name and saw two bad reviews placed on January 2, 2017.
    I am APPALLED!
    What can I do to remove them—they had no comments with them.

    Thank you for your assistance,

    Pamela F. Harris-Efurd DMD

    Reply

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