Online reviews offer hospitals direct insight into patient experience

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Trusted by leading healthcare providers including:

Influence where it matters

When choosing local physicians, consumers believe online reviews to be 7 times more influential than TV or social media.

(ReviewTrackers)

Acquire more patients

A half-star increase on third-party review platforms increases the likelihood that an appointment is filled by 10 percent.

(Digitizing Doctor Demand)

Enchanced security

Our Enhanced Security package meets regulatory requirements and offers strict user password requirements, lockouts, expirations, and disallowed password recycling.

“If you’re not listening to review sites, you’re missing out on a lot of valuable insights.”
robert prieto
miami children’s health system

How patient feedback drives growth

ReviewTrackers helps hospitals and patient care providers manage online reviews, gain insight into the patient experience, and take action based.

By actively participating in review collection and monitoring, hospitals can:

  • Collect better feedback and connect with patients in the channels that matter to them.
  • Focus on the patient experience.
  • Carefully monitor communication and HIPAA compliance.

Beyond HCAHPS: Online reviews fill in the gaps

65 percent of consumers consider online reviews influential when searching for a new local physician. While HCAHPS scores are crucial for hospital reputation management, online reviews are an influential research tool for new patients.

Monitor the patient experience

What patients think: 81 percent of healthcare consumers are dissatisfied with their patient experience. (The State of Consumer Healthcare: A Study of Patient Experience)

What providers think: 65 percent of providers believe they put a strong emphasis on attracting and retaining patients. (How We View Healthcare in America: Consumer and Provider Perspectives)

Online reviews and patient feedback provide a better understanding of the most effective and successful hospital and physician practices while also acting as a guide for future patient programs.

“With ReviewTrackers, we can get granular insights and a snapshot of what the overall sentiment is for all of our reviews. So we get an overall star rating for a particular medical group or a particular doctor.” Robert Prieto, web marketing manager, Miami Children’s Health System

Patient sentiment in ReviewTrackers helps shape organizational strategies and provides insights and information essential to smarter, more effective patient acquisition.

 

 

Nicklaus Children’s Hospital: Empowering patient feedback

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HIPAA compliance and online reviews

By taking an active role in their online reviews, hospitals like Nicklaus Children’s are able to take discussions offline to make sure a patient’s medical information isn't discussed online.
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Success story: Froedtert & the Medical College of Wisconsin

Froedtert & the Medical College of Wisconsin uses ReviewTrackers to gain insights to meet standards of care and take action based on feedback data and customer sentiment.
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Improved online reputation for hospitals

65 percent of patients think online reviews are influential when choosing a new physician. Improve your online ratings to increase patient acquisition.
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