Online reviews offer hospitals direct insight into patient experience
Influence where it matters
When choosing local physicians, consumers believe online reviews to be 7 times more influential than TV or social media.
Acquire more patients
A half-star increase on third-party review platforms increases the likelihood that an appointment is filled by 10 percent.
(Digitizing Doctor Demand)
Our Enhanced Security package meets regulatory requirements and offers strict user password requirements, lockouts, expirations, and disallowed password recycling.
How patient feedback drives growth
ReviewTrackers helps hospitals and patient care providers manage online reviews, gain insight into the patient experience, and take action based.
By actively participating in review collection and monitoring, hospitals can:
- Collect better feedback and connect with patients in the channels that matter to them.
- Focus on the patient experience.
- Carefully monitor communication and HIPAA compliance.
Beyond HCAHPS: Online reviews fill in the gaps
65 percent of consumers consider online reviews influential when searching for a new local physician. While HCAHPS scores are crucial for hospital reputation management, online reviews are an influential research tool for new patients.
Monitor the patient experience
What patients think: 81 percent of healthcare consumers are dissatisfied with their patient experience. (The State of Consumer Healthcare: A Study of Patient Experience)
What providers think: 65 percent of providers believe they put a strong emphasis on attracting and retaining patients. (How We View Healthcare in America: Consumer and Provider Perspectives)
Online reviews and patient feedback provide a better understanding of the most effective and successful hospital and physician practices while also acting as a guide for future patient programs.
“With ReviewTrackers, we can get granular insights and a snapshot of what the overall sentiment is for all of our reviews. So we get an overall star rating for a particular medical group or a particular doctor.” Robert Prieto, web marketing manager, Miami Children’s Health System
Patient sentiment in ReviewTrackers helps shape organizational strategies and provides insights and information essential to smarter, more effective patient acquisition.