You can now see and receive notifications when customers update their reviews on Google and Facebook.
ReviewTrackers’ latest feature release, Review Change Tracking, empowers businesses to understand the impact of their review responses by providing access to a review’s history. The feature tracks edits made to a review after it has been posted on Google and Facebook.
See the Impact of Your Response
ReviewTrackers data shows that 5 percent of customers will actually update their reviews when a business responds in a timely fashion. Businesses have the power to improve their reputation with customers who have a negative experience — and Review Change Tracking gives you a clearer way to see that impact.
With Review Change Tracking, businesses can gain insight into how effective their review responses are, and how frequently customers update and edit reviews after a management response.
Review Change Tracking also helps ensure that your public responses to reviews still make sense in the context of the current version of a review rather than what the review initially said.
Review Change Tracking enables users to create and customize review alerts so they are notified via email of any changes made to a review.
Review Change Tracking is available for all ReviewTrackers customers. Contact your customer success representative if you have questions.