ReviewTrackers is the smartest way to respond to your company’s online reviews and customer feedback. That’s why we call our response feature Smart Response. A touch obvious, but hey.
Once you’ve loaded your account with brand-approved responses, it takes one click to respond to a review or delegate the task to a field employee. All this happens from a single dashboard that’s designed to help you save time, win over critics, foster customer loyalty, and drive revenue.
Smart Response protects your brand
ReviewTrackers’ Smart Response feature makes review response easier by enabling your managers to pre-approve language and responses consistent with your brand. This ensures that all your responses meet brand or compliance standards, and that they always reach the customer as fast as possible.
The power of Smart Response
52% of customers who review your business expect to hear back from you within 7 days. (Some are even more demanding.) Get back to them ASAP with Smart Response: literally the fastest way to activate your promoters and recover any brand detractors.
Faster, smarter responses with ReviewTrackers
More responses = increased revenue
According to Cornell, revenue increases (and overall ratings improve) as the number of responses to reviews increases. Failure to respond, on the other hand, leads to lower review scores and revenue.
Data-analyzing, forward-thinking dashboard
Online reviews offer a window into the kind of customer experience your company is delivering. Beyond supercharging your review responses, ReviewTrackers also centralizes your review data and provides the technology to track engagement, collect previous responses to reviews, discover customer trends and patterns, and measure reputation scores and performance over time.
Win customers for life
Stay connected with the voices that matter the most, and transform the way you respond to your customers’ reviews with ReviewTrackers.
Build a 5-star brand reputation by responding faster
78% of consumers believe that a business cares more about them if they see management respond to their reviews. Indeed, how your respond to what customers are saying online will have a greater impact than what’s being said in the first place.
With ReviewTrackers, it takes fewer clicks than ever to build a 5-star brand reputation. Every review on your dashboard comes with a “Respond” button that takes you directly to the original review page. Whether you’re writing your reply right away or tagging a team member who can respond, you can stay engaged with customers without wasting precious time.
Respond in-app with third-party integrations
Google and Facebook are two of the places where you’ll find the fastest-growing, most valuable, and most actionable reviews. With our exclusive integrations, you can respond to Google and Facebook reviews directly from your ReviewTrackers dashboard. No need to open multiple tabs or log into various accounts.