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Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Patients have choices when it comes to deciding on a healthcare provider. Here are some tips about how to create a positive patient experience.

There are seven great ways to engage with patients, according to Healthcare Dive.

They are: transparency, open access scheduling, centralized registration, making sure care is evidence-based, having centers of excellence, texting, and bluetooth enabled apps.

These methods of building a positive patient-provider relationship all have one thing in common: they improve the patient experience.

For any industry, making the customer experience a priority will keep them returning to your business. Engagement with customers is one of the best ways to build relationships and create brand advocates.

Megan Wenzl

Megan is the Associate Editor for ReviewTrackers. She's a writer who is committed to finding useful information to help your business succeed. Megan holds an M.A. in journalism from Columbia College Chicago.