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Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Patients have choices when it comes to deciding on a healthcare provider. Here are some tips about how to create a positive patient experience.
There are seven great ways to engage with patients, according to Healthcare Dive.
They are: transparency, open access scheduling, centralized registration, making sure care is evidence-based, having centers of excellence, texting, and bluetooth enabled apps.
These methods of building a positive patient-provider relationship all have one thing in common: they improve the patient experience.
For any industry, making the customer experience a priority will keep them returning to your business. Engagement with customers is one of the best ways to build relationships and create brand advocates.