Trusted by leading insurance providers including:

When choosing a new insurance agent, 61.7 percent of customers said reviews are influential or highly influential.

ReviewTrackers

4 out of 10 insurance customers read and base their buying decisions on online reviews.

Accenture

ReviewTrackers helps insurance companies monitor and analyze reviews to create and maintain a foundation of trust with customers:

  • Stay on top of new online reviews
  • Rank higher in local SEO results
  • Engage with customers in influential channels
  • Manage customer feedback in ways that foster consumer trust

Track and Respond to Reviews Faster

As the leading choice of review monitoring software for the insurance industry, our platform efficiently analyzes feedback to initiate problem solving, meet quality guidelines, and acquire and retain customers.

ReviewTrackers provides a level of visibility into all of your locations, helping you find hidden issues at branches, in the claims process, or other areas of the customer life cycle.

Rank higher in Local Insurance SEO

For local search results, Google prioritizes brands with high online ratings. In fact, the importance of review signals as an impact in online local search results increased almost 22 percent from 2015 to 2017.

The SEO benefit is the biggest piece. When we look at the number of engagements of posts in a month for a certain agency, there’s a correlation between the amount of engagement that an agent is getting and the number of reviews that an agent has."

Jeff Frye
Social media specialist, American Family Insurance

Engage with Customers Where it Matters

Engagement Chart

In our annual online review and local search survey, we found that 61.7 percent of consumers rated reviews as one of the most influential factors in choosing a local insurance agent. Consumers actually rated online reviews for insurance agents as more important than for restaurants or local banks.

Trending Topics: Corporate staff gain data-driven insights to enhance the customer experience

Get Meaningful Feedback and Complete Data about Customer Experience

Online reviews are a valuable source of real-time, candid customer feedback for insurance agents.

ReviewTrackers measures client satisfaction, monitors online reviews and feedback, and helps insurance organizations improve quality of customer relationships to increase trust and improve their business.

Show Me How

Monitor client reviews and feedback to drive bottom-line growth.

American Family Insurance uses ReviewTrackers to gain insights for its agents, meet corporate and compliance standards, and take action based on feedback data and client sentiment. With ReviewTrackers as the insurance company’s choice of review management software, American Family can understand client sentiment at the local, regional, and corporate levels.

Download Case Study

Let ReviewTrackers help your brand and your agents stand out from the competition. Take a free guided tour to learn more about how you can use online reviews and innovate based on customer feedback.

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