ReviewTrackers, the award-winning customer feedback software that helps businesses transform the customer experience, announces its partnership with Pissed Consumer, a consumer advocacy website that helps companies and customers come together to find mutual understanding.
Through this partnership, ReviewTrackers customers can aggregate and manage Pissed Consumer Reviews within the ReviewTrackers platform.
“Now more than ever consumers rely on the feedback of others. Our platform allows consumers to voice their experiences, attract companies’ attention, and get issues taken care of,” says Michael Podolsky, a co-founder and CEO of PissedConsumer.com. “By partnering up with ReviewTrackers, we want to make it easier for companies to manage reviews posted on our website while also helping them improve customer satisfaction.”
Leveraging information extracted from reviews and unsolicited feedback can help brands gain valuable insights to improve their brand, products, services, and overall customer experience. Responding to feedback is one of the most important aspects of customer experience management, which leads to greater customer satisfaction, loyalty, and advocacy, and turns customers into promoters who buy more, stay longer, and make recommendations to their friends.
Monitoring and knowing how to respond to negative reviews is especially important. Brands who keep tabs on candid consumer feedback (negative feedback) have an opportunity to vastly improve operations and enhance their customers’ experiences. 53% of customers expect businesses to respond to negative reviews within a week, and 45% of consumers say they are more likely to visit a business that responds to negative reviews. “Online reviews influence the way customers think about businesses, and oftentimes, the way a business responds to reviews and customer feedback matters more than what was said in the first place,” says ReviewTrackers Vice President, Partnerships Mark Cain. “Our partnership with Pissed Consumer allows our customers to streamline the process of monitoring Pissed Consumer reviews, and eventually, will allow customers to respond in-app to Pissed Consumer reviews.”
About Pissed Consumer
Since 2006 Pissedconsumer.com has been one of the leading consumer advocacy websites in the United States. Their mission is to protect free speech and fight for consumers’ rights, in particular the right to be heard. Pissed Consumer serves both customers and companies by providing an equal opportunity platform where businesses can communicate with their customers, listen to their concerns, and do their best to turn complainants into brand advocates.
ReviewTrackers empowers over 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers solutions analyze, amplify, and maximize customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. Follow ReviewTrackers on LinkedIn or Twitter to get updates on their product and company.