ReviewTrackers, the award-winning customer feedback software is excited to announce its recent partnership with OpenTable, the world’s leading provider of online restaurant reservations, enabling restaurants on the OpenTable network to centrally manage and respond to online reviews.
Restaurants are doing their best to adjust amidst constant changes, and listening to diner feedback is crucial for continuing to improve those experiences. Through this partnership, restaurants can better manage feedback directly on OpenTable. The integration allows restaurants to listen and respond to reviews across popular sites, like Google and Facebook, from one central place. Restaurants can also leverage daily and weekly feedback report summaries, as well as negative feedback alerts so no review is ever missed.
“Providing restaurants the tools and technology to take control of their reputation and manage their business is a crucial step as the industry has adapted so quickly over the past year,” said ReviewTrackers CEO Chris Campbell. “Together, this partnership provides restaurants the ability to improve their local search and develop stronger connections with their guests.”
“Feedback comes from so many different places, it can be overwhelming to manage it all,” added Jon Morin, OpenTable’s VP of Product Management. “We know that’s a tall order, so we’ve partnered with ReviewTrackers to help our network of restaurants address customer feedback quickly, all directly in OpenTable.”
ReviewTrackers and OpenTable have also collaborated to create a valuable, free toolkit for restaurants looking to restore diner confidence and elevate their reputation (access the toolkit here).
You can learn more about OpenTable’s full suite of reputation management tools here, and learn more about ReviewTrackers’ offerings on this page.
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.
ReviewTrackers empowers 150,000+ businesses to understand their customers better through advanced review and customer feedback technology. RT’s business solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. Learn more at ReviewTrackers.com and follow us on LinkedIn or Twitter to get updates on our product and company.