ReviewTrackers, the award-winning customer feedback software that helps businesses transform the customer experience, announces its integration with A Place for Mom, the leading online platform and trusted advisory service for senior care in North America.
Through this partnership, ReviewTrackers customers can aggregate, view, and respond to A Place for Mom reviews within the ReviewTrackers platform, providing a streamlined reputation management experience.
“Hundreds of thousands of reviews across aplaceformom.com capture first-hand experiences from seniors and their families. These reviews are incredibly important for new families looking for trusted and reliable feedback when choosing senior care for their loved ones,” said Betsy Sheridan, Senior Director of Community Operations at A Place for Mom. “We are thrilled that our integration with ReviewTrackers will allow communities to easily view, manage, and respond to all of their reviews and gain insights to continually improve their operations and level of care.”
71% of consumers use online reviews from leading senior care and senior living sites like A Place for Mom as the first step to finding a senior living provider. Senior living communities must make it a priority to build and maintain a strong online reputation by leveraging reviews on those sites. Those that don’t risk losing business to a competitor with a stronger online presence, and more positive reviews.
“It is essential for senior living communities to implement an online reputation management senior care action plan that includes review management,” said ReviewTrackers Vice President of Partnerships Mark Cain. “This integration with A Place for Mom enables communities to enhance their current and future residents’ experiences by regularly monitoring feedback, collecting new, unbiased reviews, and responding to reviews directly in ReviewTrackers.”
About A Place for Mom
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom’s mission is to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and care providers in its network. For more information, please visit aplaceformom.com.
ReviewTrackers empowers over 140,000+ business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. Follow ReviewTrackers on LinkedIn or Twitter to get updates on their product and company.