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Download our free review response templates to help resolve issues and mitigate risk.

Consumers trust online reviews in the absence of personal recommendations made by friends and family.

Additional helpful resources

Powerful Examples of How to Respond to Negative Reviews and Positive Reviews

Understanding Customer Experience Management: What It Is and How to Get Started

Reputation Management: the Complete Guide

Identify additional strategies to drive revenue through online reviews.

53% of consumers expect businesses to respond to negative reviews within 7 days.

94% of consumers say they have avoided a business after reading a negative review.