Compare ReviewTrackers vs. Birdeye
What is the key difference between ReviewTrackers and Birdeye? Compare these reputation management software products head-to-head, see updated feature comparisons, and decide which one is best for your organization.
What Businesses Love About ReviewTrackers
Powerful Review Response Features
Other reputation management software products like Birdeye offer users the ability to respond to reviews within their dashboard. ReviewTrackers takes this to the next level.
Thanks to our Smart Response feature, you can create and customize review response templates and get back to customers ASAP. You can also personalize each response using merge tags, which allow you to insert unique data, like customer and business location names, into your Smart Response templates.
Personalized responses to reviews are a sneaky powerful way to boost engagement. Other platforms like Birdeye make you do all the work. With ReviewTrackers, you don’t have to write from scratch. All it takes is a few clicks of a button.
Trending Keywords Identification
Whenever customers review your business, they’re also sharing information more useful than what you’ll ever get from star ratings or satisfaction scores.
ReviewTrackers’ Trending Keywords and natural language processing technology crystallizes this information into insights — helping you achieve a more accurate, complete, and unified view of the customer.
Most reputation management software products don’t have a way to unlock this valuable customer data. Birdeye offers customer sentiment analysis tools, but the features aren’t as robust and the insights aren’t as granular. With ReviewTrackers, you can leverage our advanced natural language processing (NLP) technology and customer experience analytics to interpret online reviews and customer feedback the way the human brain interprets language.
While most providers simply collect and consolidate your reviews, ReviewTrackers takes this further by helping you pin down customer sentiment, emotion, feelings — with unparalleled accuracy.