How do customers perceive your brand?
Use reviews to understand the underlying sentiment behind customer experiences with your brand and avoid major reputational risk.
The most important review factors are: 1) Star Rating, 2) Legitimacy, 3) Recency, 4) Sentiment, 5) Quantity.
via BrightlocalWhen enterprise locations reply to at least 32% of reviews they achieve 80% higher conversion rates than businesses that reply to 10% of reviews.
via UberallOnly 48% of consumers would consider a business with fewer than 4 stars.
via BrightlocalCustomer success stories
First-hand experiences from industry leaders and what you can learn and apply from them.
