How do customers perceive your brand?

Use reviews to understand the underlying sentiment behind customer experiences with your brand and avoid major reputational risk.

The most important review factors are: 1) Star Rating, 2) Legitimacy, 3) Recency, 4) Sentiment, 5) Quantity.

via Brightlocal

When enterprise locations reply to at least 32% of reviews they achieve 80% higher conversion rates than businesses that reply to 10% of reviews.

via Uberall

Only 48% of consumers would consider a business with fewer than 4 stars.

via Brightlocal

Customer success stories

First-hand experiences from industry leaders and what you can learn and apply from them.

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