Ask with ReviewTrackers allows you to create and send emails or text messages to generate new reviews. Capture the kind of feedback essential to gaining a better understanding of the customer experience.
The most powerful way to capture customer feedback
Put ReviewTrackers’ powerful surveying capabilities to work. Capture feedback through email, SMS, or at the point of sale and care with Kiosk Mode. Collect actionable quantitative data from custom feedback types like star ratings, Net Promoter Score, and even emojis. Or leverage our friendly API for endless customization possibilities.
The smartest way to generate new reviews
Use the Smart Suggest feature to identify the review sites where you can benefit from getting more reviews. When you deliver experiences that customers love, they won’t hesitate to vouch for you. All you have to do is Ask with ReviewTrackers.
Asking for reviews yields higher star ratings (4.3 stars) than unprompted reviews (3.9 stars).
Say hello to your brand advocates.
Take the guesswork out of your strategy.
Ask with ReviewTrackers generates and analyzes data in order to accurately find your most loyal customers. Get to know them up close and learn about their experiences using built-in survey tools, SMS and email campaign performance metrics, and sentiment analysis features. And with Smart Suggest, you’ll discover all the websites where you can benefit from getting more reviews, so you can direct your advocates to sharing their positive experiences there.
Improve your SEO performance and online reputation.
Why ask customers? Fresh, positive reviews can dramatically improve your search engine performance, essential to attracting more customers and increasing conversion. Reviews from review requests also produce higher ratings (average of 4.34 stars) than unprompted reviews (3.89 stars). These high ratings then help showcase your business and create powerful social proof for inspiring shopper confidence.
Connect at the point of sale and care.
With Kiosk Mode, you can request reviews in a more personal, immediate way and improve the quality of customer feedback you’re able to collect. During checkout or towards the end of a customer’s visit, hand over your Kiosk Mode device to the customer — and let Ask with ReviewTrackers do the rest. It’s the best way to capture actionable insights just moments after the crucial sales or care experience.
Give voice to the Voice of the Customer.
Ask with ReviewTrackers includes intelligent workflow features designed to make customer feedback management a breeze. Create your own email and SMS campaigns — and even design beautiful (and responsive) feedback landing pages — to generate new reviews as organically as possible. Choose custom feedback types to empower your customers to use the language they’re already using. Looking to optimize results that you need? Automate the follow-up with scheduled reminders and drip campaigns. Don’t worry: over-solicitation prevention technology helps you keep your email list clean.