Crisis Management Plan: Strategies on Navigating a Business During Disruption

As crisis erupts, leaders naturally question the financial impact and potential outcomes of disruption, while employees urgently scramble to create a crisis management plan to sustain business operations. In a recent Forrester report, only 43% of employees agreed that their employer had a plan in place to handle the current pandemic. With such an unprecedented disruption, it’s vital for organizations to adapt quickly to the crisis at hand.

In this guide, we’re addressing various strategies organizations can utilize to build a crisis management plan. At this time, it is impossible to foresee the long-term implications of this disruption, but companies that act fast will lessen the severity of potential negative business outcomes.

Highlights Include:

  • Strategies on shifting team functions to adapt to disruption

  • Quick tips your organization can implement to improve business operations immediately

  • How to leverage CX teams & CX data in times of crisis

  • Guidance on maintaining your brand through disruption