Diners rely on reviews as social proof as part of their decision-making process.
Give your restaurant a competitive advantage, and leverage review trends and insights to understand how to create experiences that drive loyalty and attract new diners.
90% of diners research a restaurant online (more than any other type of business) before deciding where to eat.via OpenTable
Only 23% of restaurateurs reach out to the reviewer when dealing with in-person feedback or negative reviews.via ReviewTrackers
33% of diners won’t eat at a restaurant with less than a 4-star rating.via ReviewTrackers
Customer success stories
Review response rate80%
Number of total reviews66,300
Number of locations41
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