Build a customer-first brand
Drive loyalty in crowded markets by staying in touch with ever-changing customer needs to ensure long-term success.
Monitor, manage and engage with customers to build relationships, understand their experiences, and show them you care.
Poor customer service costs businesses more than $75 billion a year in revenue
Prevent crisis and resolve complaints
Resolve complaints and win back trust through building a comprehensive and customized review response strategy.
Automatically respond to positive and negative reviews in a timely manner to inspire brand loyalty and increase customer confidence.
Every third customer who receives a response to their complaint reformulates their review into a positive one. 34% completely withdraw their complaint
Optimize customer experiences
Turn review insights into action.
Identify controversial trending keywords from feedback and reviews to build proactive strategies to meet and exceed customer expectations, drive more revenue, and enhance overall brand operations
92 percent of consumers visiting Yelp are looking for a business they can return to
Competitive insights powered by reviews
Stand out in local and regional markets through competitive brand tracking.
Automatically find the locations of brands you compete against so you can track their performance and build strategies to win your market.
96% of customers will leave/switch because of bad customer service/experience
(2020 Achieving Customer Amazement Survey Report)
Improve trust with accurate business listings
Up-to-date and accurate business listing information to maintain brand trust and drive loyalty.
Manage your listings, along with your online reputation within a single platform to streamline your online reputation strategy and build trust.
35% of consumers ranked “trust in brand” as one of the top 3 reasons for choosing a retailer