Are you leaving revenue on the table?!
On average, 1 negative review is seen by 30 people. 33% of people who leave a negative review will update or delete a review if responded to and issue is resolved.
Every third customer who receives a response to their complaint reformulates their review into a positive one. 34% completely withdraw their complaint (Harvard Business)
52 percent of consumers said a bad customer service interaction convinced them to tell others not to buy those specific products or services (Dimensional Research)