Calculate potential new revenue for your brand if responding to customer reviews and resolving complaints is implemented with ReviewTrackers.

did you know?

  • On average, 1 negative review is seen by 30 people. 33% of people who leave a negative review will update or delete a review if responded to and issue is resolved.

  • Every third customer who receives a response to their complaint reformulates their review into a positive one. 34% completely withdraw their complaint (Harvard Business)

  • 52 percent of consumers said a bad customer service interaction convinced them to tell others not to buy those specific products or services (Dimensional Research)

Customer Retention Revenue Calculator

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