Reinvent the guest experience to generate more revenue for your brand.
Understand your guests' positive and negative experiences by analyzing feedback and reviews to enhance operations and create experiences that drive loyalty.
The U.S. hotel market is expected to have a 2.5% increase in demand in 2021 with digital transformation as the leading cause for the surge.
via Hospitality Technology
83% of consumers say reviews help them pick the right hotel. 80% read at least 6 to 12 reviews prior to booking and 53% won’t commit to a booking until they read reviews.
The average rating for a hotel with 11 to 20 reviews is 3.5 out of 5, with “terrible” reviews (with a rating of 1) at close to 12 percent. As a hotel gets more reviews on Tripadvisor, the average rating increases to 3.9, with a total of 101 or more reviews.
via Cornell study
Customer success stories
Total online reviews collected345,000+
HGEM clients with 4 or 5-star ratings82%
Improvement in review response time since using ReviewTrackers71%