Business Continuity at ReviewTrackers During COVID-19

ReviewTrackers’ Commitment to You and Your Business During COVID-19

As the world confronts the impact of the current Coronavirus crisis, our thoughts are with all those that have been affected. While it will be a long time until we know the full effect COVID-19 will have on our health, our businesses and our lifestyles, it is critical that we take care of each other now to ensure the health and safety of our families, friends, colleagues and communities. During this unprecedented time, ReviewTrackers remains committed to maintaining our high level of service and support standards, as well as guidance and the continued reliability of our platform for our customers. 

Especially given today’s landscape, we recognize our customers utilize the ReviewTrackers platform and services to carry out business operations, customer experience/support and other mission-critical functions, and thus we would like to provide transparency into the steps being taken to ensure continuity of operations at this time. 

ReviewTrackers Health and Safety

Maintaining the health and safety of our team is our top priority. Based on data and research available to us, we made the decision to enact a fully remote policy as of March 9, 2020 and canceled all work-related travel. All of our employees are equipped to seamlessly connect with our colleagues and our customers in a secure and productive environment while working remotely. We feel confident in our continued ability to serve your business, regardless of our physical work locations.

Business Continuity at ReviewTrackers

Our local business customers – our extended ReviewTrackers family – are the lifeblood of communities around the world, and we want to do our part to support them during this time of uncertainty. 

Our technical platform is fully automated. Each day, we serve hundreds of thousands of web requests. Failures at the software and hardware level have automation for recovery, as well as a team of operations engineers on call 24/7. For our external technical service providers, such as cloud infrastructure vendors, we partner with only the most sophisticated, enterprise-grade, global organizations, that have also been ahead of the curve in best-practices during this outbreak.

Supportive Resources for the ReviewTrackers Community

When it comes to our community, helping businesses help their customers is our main mission. In light of COVID-19 and the operational and economic changes it presents, along with our customer success team, we have also put together a collection of helpful resources that businesses can utilize to continue serving their customers during crisis. 

Customer Success

Our success team is standing by to help you in whatever way they can. If you have questions or concerns about the platform, please reach out to your customer success manager or email [email protected]. 

Communication and Guides

  • The ReviewTrackers team will continue to post relevant articles and updates to our blog and social media channels. 
  • Additionally, we have created a comprehensive COVID resource hub with webinars, tool kits and other assets to assist you in navigating disruption.
  • We will continue to send other communication when needed.

Assistance at ReviewTrackers

We recognize the current situation has had a devastating impact on our customers and community. In an effort to ensure continuity and success, despite a challenging landscape, we have been offering ongoing assistance to our customers. We also have a free 60-day trial those who are new to the platform can take advantage of. 

For questions or to learn more, visit https://www.reviewtrackers.com/contact/. 

Thank you for entrusting your business to ReviewTrackers. We are very grateful for the role we play in your lives and work, and remain as committed as ever to ensuring your success. We wish you, your colleagues and families safety, wellness and positivity during these challenging times.