How US Bank empowers the Voice of the Customer.
Social intelligence experts at US Bank are using cutting-edge technology to listen to the voice of the customer. Find out how this is impacting their revenue, local search performance, and more.
Automation helps Ziebart get 262% more reviews.
App integrations have helped automotive aftermarket service provider Ziebart increase its monthly total of online reviews by a staggering 262 percent.
How American Family Insurance Builds Customer Trust.
Reviews serve as a leading source of insight for American Family Insurance, helping the company — from the C-suite to its agents — build customer trust and deliver 5-star experiences.
Hwy 55 is building a 5-star reputation on Google.
Online reviews and prompt review responses have helped this restaurant franchise amplify its presence in Google local search results.
Patient reviews drive innovation at Nicklaus Children’s Hospital.
Learn how this provider is using ReviewTrackers to manage patient feedback and improve care and experience delivered by its hospital, physicians, and outpatient services.
ReviewTrackers Finds Your Customers’ Voice.
ReviewTrackers' award-winning platform helps brands manage customers reviews across 100+ review sites and innovate based on customer feedback.
Big Data at Major League Baseball Stadiums.
In our first-ever Voice of the Fan report, we analyzed 130,000 online reviews and ranked America’s top baseball stadiums, based on food, beer, fan experience, and family-friendliness.
Trends in restaurant reviews.
How are diners interacting with online restaurant reviews? Take a closer look at how digital platforms are making an impact on guest experiences and restaurant-goers’ behavior.
3 things you probably didn’t know about online reviews.
Majority of today’s consumers consider reviews as trustworthy as personal recommendations made by friends and family.
How to Respond to Negative Reviews
A one-star rating can drive away your potential customers and cost you in sales. Responding helps minimize any negative impact the review may have and improves your customer experience.