SMB Owners Increase Digital Spend, Join Migration towards Online Channels

October 29, 2012

45 percent of customers say they’re more likely to visit businesses that respond to their reviews

Online Reviews Survey

SMB Owners Increase Digital Spend, Join Migration towards Online Channels

An increasing number of small- and medium-sized business owners (SMBs) are recognizing the importance of going digital – and are thus increasing their digital spending budget as the migration from traditional to online media continues.

In a study that reflected the growing business trend towards online marketing, BIA/Kelsey’s “Local Commerce Monitor” (Wave 16) found that 40 percent of SMB owners are planning to increase their online advertising and promotion budget within the next 12 months. Only 3.7 percent, in fact, said that they were planning on decreasing their digital spending budget.

The study also found that SMB owners are looking to diversify their use of online media channels; on average, they are using 5.8 different media – the core of which is social networking site Facebook. 52 percent said that they use their Facebook business pages as one of their digital marketing channels; 21.3 percent, meanwhile, use online reviews and recommendation service Google My Business. Online videos on websites (17 percent) as well as online banners (14 percent) are also increasingly being used.


Also gaining traction are mobile platforms and apps, online review aggregators and ratings sites, and online deals (daily deals, flash sales promotions, instant deals). In fact, 26 percent of SMB owners indicated that they are either “extremely likely” or “very likely” to participate in online deals in the next six months.

In a separate report – this time by Nielsen – results showed that in the first half of 2012, businesses’ ad spend for the Internet increased by 7.2 percent, while ad spend for magazines decreased by 1.3 percent. The growth of online advertising was particularly notable in the Middle East, Africa, and Latin America.

Infographic credit:


related posts

New Study Highlights Increasing Impact of Online Media on Local Shopping
ReviewTrackers’ List of Free Online Tools for Checking Backlinks and Social Mentions
U.S. Businesses to Spend $700M on Fixing Bad Reviews

Try ReviewTrackers for two weeks, no credit card required.

See all your reviews in one dashboard. Respond to customer faster. Generate 3 times more reviews with email and SMS campaigns.
Start my free trial