Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: The online and offline shopping worlds now blur, according to Walgreens Boots Alliance. Request a free ReviewTrackers demo. Offline and Online Shopping Worlds Blur Together Consumers no longer think of the shopping experience…

Brand Experiences that Affect Customer Loyalty

Let’s face it. In order to inspire customer loyalty, your product or service has to be high-quality and competitively priced. And it has to offer compelling value. And it has to differentiate itself, in some way, some how, from a competing product or service. But beyond the product or service itself, there are number of…