Tipping has been one of the hottest and most widely debated issues in the last several years among executives in the U.S. restaurant and foodservice industry. Should restaurants include gratuity in the bill? Or leave it to restaurant-goers to decide for themselves? And then there’s the issue of service. Does tipping actually improve the quality…

This article was written by Kyle Thacker, marketing director for Uncorkd, a digital menu and beverage management service. A business’ online reputation is increasingly important. This is especially true for restaurants. Regarding potential diners, 55 percent of adults read online reviews before visiting a restaurant. Unfortunately, the twee and trendy Edison bulb light fixture brightening your…

In the restaurant and foodservice industry, online reviews serve to provide valuable information about the kind of customer experience your restaurant is delivering.  According to review management and customer feedback software company ReviewTrackers, customers are 43 percent more likely to leave a review after a positive experience at a restaurant and 46.7 percent more likely after…

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Customers expect a positive experience when they dine at your restaurant. Online reviews are a vital source of customer feedback to improve the guest experience. They’re also a key source of information for customers when searching for a restaurant. Customers are 43 percent more likely leave a review after a positive experience at a restaurant…

4 Types of Businesses Impacted by Local SEO

“Chicago restaurants.” “Sushi burrito places in SF.” “Car dealers near me.” “The best doctors in Phoenix.” “Tokyo hotels with swimming pool.” “Cameras for sale in Manila.” This is how consumers today search for information online about a certain product, service, or business. They want to find out where it is or what’s nearby versus simply…

(Photo: Courtesy of &pizza) A small Italian restaurant in California called Botto Bistro has an interesting Yelp strategy. It wants to be the worst-rated restaurant on the popular online review website. Of its 250 Yelp reviews, more than half come with a one-star rating. Let’s face it: some reviews are not trustworthy. Some Yelpers are not…

gibsons steakhouse

Restaurant and foodservice industry professionals will be the first to say that we live in a kind of Yelp age: a time when diners can quickly become online critics, and what they have to say can potentially make or break a business. According to ReviewTrackers research, 33 percent of diners would not choose a restaurant…

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If you think restaurant reputation management only matters for hole-in-the-wall diners or new-to-the-block brands, you may end up eating your words for dinner. With the rise in mobile-everything, social media use, and the popularity of turning to peer reviews for purchasing decisions, restaurant reputation management is more important than ever. Whether your restaurant has one location…

restaurant review sites

Managing restaurant reviews? You’re probably already aware that in today’s age, diners can quickly become online critics. They’re posting online ratings and reviews of restaurants on multiple sites and making personal recommendations not only to friends and family, but also to whole world. To stay competitive, you must not only be able to cook a…