Managed Services from ReviewTrackers
Enterprises hire ReviewTrackers to handle day-to-day care of their online reviews, provide full-scale reporting, and manage their local listings.
Full-service review management includes:
- Award-winning team to handle your review responses. Response using brand-approved templates within 24 hours for reviews posted during business hours.
- Integration with customer service. Workflows to send customer service issues to your stakeholders in social media, customer success, and leadership.
- Enterprise-level custom reporting. Customizable monthly reporting to highlight customer experience trends at the local, region, and brand level.
- Local search optimization. Accurate online listings (NAP) corrected and maintained through ReviewTrackers’ partnership with Moz Local Listings.
First-in-Class Review Technology
ReviewTrackers brings 5+ years of expertise to your reviews. Our technology and partnerships with major review sites allow us to monitor over 100 review sites across all industries. With 99.999% uptime, your review data is in trusted hands.
Award-Winning Staff + Rapid Response
ReviewTrackers’ award-winning support team oversees your reviews. A dedicated account manager answers negative reviews quickly, responds with brand-approved templates, and routes all customer issues to the correct parties at your business for follow up.
Custom Reporting + Analysis
ReviewTrackers offers data-rich monthly reports emailed directly to you to highlight trends in reviews and spot recurring customer experience issues. Our reports provide insights on the local, regional, and brand level and can be customized to fit any enterprise need.
Local Expertise + Listings Management
ReviewTrackers knows local. We claim, manage, and audit online listings for every location of your business. We partner with SEO leaders Moz to ensure your business’s information (NAP) appears accurately across hundreds of online listings.
*White-glove review management services by ReviewTrackers starts at a minimum commitment of $10,000 annually.