Optimize the automotive customer experience

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Trusted by leading automotive companies including:

Be visible for buyers

66 percent of consumers find online reviews influential or highly influential when searching for a dealership.

Influence that matters

72 percent of consumers find online reviews influential or highly influential when considering an auto repair company

Stay on top of customer issues

39 percent of auto service customers say they’re likely to leave a negative review after a bad experience.

"Being able to put everything into one centralized location has provided us a lot more insight into making decisions not only from a customer service standpoint within the stores but also benchmarking the customer experience overall.”
larisa walega
ziebart

Use online reviews to engage with shoppers before, during, and after the buying experience.

Two-thirds of consumers say online reviews are influential or highly influential when choosing an automotive business.

Here’s why: Cars are a major expense. Cars are also a source of anxiety because of the cost of ownership. Consumers will research an automotive business’ online reputation before purchasing products or services.

That means you need to keep an eye on what people are saying online and quickly respond to negative criticism.

automotive trust chart ReviewTrackers

 

 

Automotive service
company Ziebart
increased its online
reputation score
by 22 percent
with ReviewTrackers.

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Get better feedback from customers

ReviewTrackers aggregates online reviews from dozens of automotive sites and provides actionable data that allows you to:
  • Monitor location performance.
  • Identify trends in customer experience.
  • Respond to complaints.
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Respond to customers, fast

After signing up with ReviewTrackers, Ziebart was able to send out 14,000 emails to customers asking them for feedback. Ziebart was also able to respond quickly to customers’ issues.
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Focus on customer experience

According to McKinsey & Company, 66 percent of global automotive executives are focused on providing superior customer experience. ReviewTrackers helps your brand measure the customer experience and engage with customers through the customer journey.
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