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Customers expect a positive experience when they dine at your restaurant. Online reviews are a vital source of customer feedback to improve the guest experience. They’re also a key source of information for customers when searching for a restaurant. Customers are 43 percent more likely leave a review after a positive experience at a restaurant…

Not all consumers are passionate about the environment. The consumers who are, however, care about how your company invests in environment-friendly practices. According to a survey by Pew Research Center, 74 percent of adults in the U.S. say that the “country should do whatever it takes to protect the environment.” In addition, 4 in 10 Americans identify themselves…

Given the realities of today’s customer-led market and real-time customer feedback, it’s more critical than ever for brands to track, monitor, and listen to what customers are saying online. It’s not always easy, however, to get a handle on what they’re saying — and where they’re saying it. With so many platforms and channels to…

There is a vital shift happening right now in healthcare. People are bringing technology-fueled expectations to their patient experience, and they are demanding innovation in the way care is delivered and managed. Just like in retail, travel and transportation, financial services, automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer…

Whether it’s in the form of a detailed review on Google, an overall star rating on Credit Karma or Lending Tree, personalized recommendations on MyBankTracker, or a candid comment on Facebook, the opinions, experiences, and feedback shared by banking customers have the power to influence the behavior of those shopping for banking and financial products.…

We’ve all been there… The distractions. The noise. The drag during the middle of the day. How do you become more productive in a society with constant disruption? It can a challenge. Here are six ways to help you be more productive at work. Divide the Day Into Modules  “I divide my day up into modules…

Have you ever wondered which companies today are able to deliver the most outstanding customer experiences? With customer experience (CX) emerging as one of today’s most important business benchmarks, it’s useful to understand how winners and losers are determined by their ability to manage, measure, and improve CX. And it can be inspiring to see…

Change is constant. And change is good, says Marilyn Puder-York, PhD, a psychologist, executive coach, and author of The Office Survival Guide. Sometimes, though, when one moves into a new job role, and/or has a life change (such as more kids) it can be difficult to change with the demands of the new job and…

There’s a growing amount of training courses and certifications for the modern-day marketer. Not only do they help give professionals the career boost (and credibility) they’re looking for; these courses and certifications can also bring real benefits to organizations across a wide range of industries, especially at a time when the whole marketing discipline is…

Let’s think about time for a minute. There are 24 hours in a day and seven days in a week. There are a multitude of activities and tasks that takes place in one day: sleeping, eating, working, commuting, spending time with family and friends, and watching Netflix. One valuable benefit of the ReviewTrackers platform is…