It’s 2018. In all honesty, will you make dinner reservations at a restaurant without checking Yelp or Facebook? Will you book a luxury suite at a hotel without first consulting TripAdvisor? Will you entrust your health and well-being to a doctor without looking at her profile on Vitals or Healthgrades? And will you watch the…

asking-cutomers-for-a-reviewasking-cutomers-for-a-review

How to ask customers for reviews, the basics: For starters, always have explicit permission before soliciting feedback via email, SMS or social. The optimal time to inquire is a few days after the transaction. Within the request, use casual language so anyone understands what you’re after. Make sure they know how long the process will take,…

Why claim your business on GoogleMyBusiness? Apart from being a search engine giant, Google is also one of the most important business discovery platforms and review websites today, thanks in major part to products like Google Search and Google Maps. Simply put: your customers use Google in order to find great local businesses. It goes without…

The Rise of Facebook Reviews Since being founded in 2004, Facebook has become an all-in-one social media platform designed to keep users engaged for as many hours as possible. It’s also a top online destination for businesses hoping to connect with consumers, respond to customer queries and concerns, share news and announcements, set up Calls…

Why You Should Incorporate Online Reviews into Your Website

Success in managing online reviews and customer feedback — and therefore in building a solid, trustworthy brand reputation — depends on your ability to own the process. Instead of ignoring Yelp reviews and Facebook ratings, tune in and stay on top of what customers are saying online about your brand. Instead of stifling or censoring…

restaurant review sites

Managing restaurant reviews? You’re probably already aware that in today’s age, diners can quickly become online critics. They’re posting online ratings and reviews of restaurants on multiple sites and making personal recommendations not only to friends and family, but also to whole world. To stay competitive, you must not only be able to cook a…

Google’s products for local business listings and reviews can be very confusing. This was largely because of the different, always-changing names and brands and dashboards that the search engine giant offered to business owners who wanted to manage their online presence. In the past few years, we’ve seen Google Places, Google+ Local, Google+ Local with Zagat…

customer experience management

We are glad you asked! If you are looking for a Yelp sticker to boost your marketing and review management efforts, we believe you care about your business, and you want to succeed and amplify your presence online and offline. Stickers and other collateral associated with well-known review sites add credibility to your business by giving…

A sparkling reputation on online review aggregators like Yelp, Google+ Local, and TripAdvisor can do wonders for your business. This doesn’t happen automatically, though. You’ll have to work at generating those five-star ratings and glowing reviews, while also taking steps to minimize the impact of the negative comments and feedback. Of course, it’s not actually…