customer experience management

What is a Yelp Sticker? Online review site Yelp has collected over 100 million reviews of almost every type of local business, from hotels, bars, boutiques, and restaurants to dentists, doctors, mechanics, and plumbers. If your business is listed on Yelp, your listing, at some point, will have its own reviews from users (if it…

google review not showing up

Chances are that your listing isn’t the only one that suffers from Google reviews not showing up. There isn’t one solution to this issue. However, we managed to find some solutions that could explain the sudden disappearance of a few Google reviews. Google My Business Listing Issues There are a few scenarios that point to…

review alerts

The growing importance of online reviews means that businesses should use review alerts to keep up with the influx of ratings and feedback. Every review contributes to a business’ success. A survey revealed that online reviews affect the purchase decisions of 67.7 percent of consumers. However, it’s difficult to track every new review when a…

how to respond to google reviews

Businesses need to learn how to respond to Google reviews to make the most out of their Google listings. The ways reviews are managed can have a major impact on a listing because of Google’s popularity with customers. A survey showed that 63.6 percent of consumers are likely to check Google reviews before visiting a…

track google reviews

Tracking Google reviews are a top priority for any business. A survey revealed that 63.6 percent of consumers are likely to check online reviews of a business on Google before they visit. Another report showed that Google reviews are one of the most important factors for 21 percent of consumers when they search for a…

google third party review rules

Many websites feature embedded third party reviews from sites like Yelp, Google, and Facebook, and they’re placed on specific pages such as a business’s location page. But according to Google’s senior webmaster trends analyst, those reviews don’t help increase the rank of the page. However, it might still provide some benefits in other ways. Google’s…

vitals reviews

A positive online presence for healthcare professionals is a must, which makes it critical to manage Vitals reviews. Vitals.com features over 1 million doctors in its database along with 165,000 facilities. Consumers use Vitals to find information on a potential healthcare provider, and they rely on feedback from other users. In fact, 60 percent of…

glassdoor business

There’s never been a more important time to claim your Glassdoor business page and manage your company’s employer brand. There are two reasons why this is the case. First, there’s an historic labor shortage – meaning there’s never been a more competitive time to hire the right talent. Secondly, job applicants are starting to conduct…