South by Southwest (SXSW), the annual conglomerate of film, interactive media, and music festivals in Austin, Texas, continues to educate attendees on the emerging trends in technology.  Here are some of the top trends the ReviewTrackers team heard at SXSW this year. Staying Relevant in Changing Industries   Chris Campbell, our CEO, says, “Digital transformation…

Here at ReviewTrackers, we are committed to helping businesses effortlessly manage their online reviews, in ways that save time and maximize productivity. As part of this commitment, we’ve been working hard to build new integrations and deliver a customized ReviewTrackers experience that meets the unique and evolving needs of our diverse community of customers. By…

Here at ReviewTrackers, we are committed to helping businesses transform the customer experience — by making it easy and simple to track, manage, and analyze online reviews and customer feedback. As part of this commitment, we have been working with Hootsuite to bring the best customer feedback management experience to the world’s most widely used…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: A new report about fan experience from ReviewTrackers reveals that AT&T Park, home of the San Francisco Giants, has the top-rated hot dog. Which Stadium Makes the Best Hot Dog in Baseball? When…

There are different stages of the work process, and those stages require different types of external environments for focus, says Marilyn Puder-York, psychologist and executive coach. That’s why the variety of work rooms – quiet rooms, open areas, rooms to collaborate, and low-level noise rooms – is a vital component to any office that…

This article was written by Kyle Thacker, marketing director for Uncorkd, a digital menu and beverage management service. A business’ online reputation is increasingly important. This is especially true for restaurants. Regarding potential diners, 55 percent of adults read online reviews before visiting a restaurant. Unfortunately, the twee and trendy Edison bulb light fixture brightening your…

Imagine a work environment with leaders who support and encourage professional and personal growth and creativity. This is the type of work environment where trying new things is encouraged and expected. ReviewTrackers is this place. Our customer feedback software company provides continuing education resources for all team members to use for their development. Here’s a…

In the restaurant and foodservice industry, online reviews serve to provide valuable information about the kind of customer experience your restaurant is delivering.  According to review management and customer feedback software company ReviewTrackers, customers are 43 percent more likely to leave a review after a positive experience at a restaurant and 46.7 percent more likely after…