The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit, to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. The summit is considered to be one of the leading conferences for executives in marketing, strategy, and physician relations from healthcare-related organizations. Award-winning customer feedback software company…

Key Takeaways from ReviewTrackers Local Search and Online Reviews Survey 2017 Over 50 percent of consumers often or always check out online reviews, while only 34 percent seek out information on discounts and pricing. 36.4 percent of consumers agree that Google reviews, reviews on other websites, and local search rankings are the most important factors…

We Stand For Equal Pay. In the U.S., women earn about 76 cents per dollar earned by men on average, but the causes of the gender pay gap are a bit more complicated. Empowering Women in Tech According to “The Future Tech Workforce: Breaking Gender Barriers” an ISACA Global Survey Report, respondents listed the top five…

South by Southwest (SXSW), the annual conglomerate of film, interactive media, and music festivals in Austin, Texas, continues to amaze its attendees. This year, the ReviewTrackers team once again conquered SXSW. We hung out at events, watched movies in our cozy Airbnb, ate amazing food at Forthright and Moonshine Grill, and fell asleep in a coffee house after…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: three tips on how CMOs can win over customers and CEOs, and the chief experience officer at the Cleveland Clinic says physician experience matters, too. Subscribe to receive these stories and more every…

Introducing the ReviewTrackers Academy

The ReviewTrackers Academy is now accepting new students. Learn more and sign up for free at Learn.ReviewTrackers.com. The Customer Experience Management Training & Certification, as part of the ReviewTrackers Academy, helps marketers and online customer service specialists achieve a deeper, more meaningful relationship with their customers by providing a robust online education and actionable takeaways…

Let’s think about time for a minute. There are 24 hours in a day and seven days in a week. There are a multitude of activities and tasks that takes place in one day: sleeping, eating, working, commuting, spending time with family and friends, and watching Netflix. One valuable benefit of the ReviewTrackers platform is…

Here at ReviewTrackers, we are committed to helping businesses transform the customer experience — by making it easy and simple to track, manage, and analyze online reviews and customer feedback. As part of this commitment, we have been working with Hootsuite to bring the best customer feedback management experience to the world’s most widely used…