This article was written by Anastasia Sviridenko. She is responsible for crafting and marketing content over at TextMagic. When she’s not working, you can find her going for a run or catching up on the latest sci-fi series. According to a study by Dimensional Research, 90 percent of the customers say that online reviews influence their…

We here at Reviewtrackers are excited to announce a new update to the Ask Tool, our highly popular review generation and customer satisfaction survey workflow suite. The ReviewTrackers Ask Tool is the smartest way for businesses to capture online reviews and customer feedback through various ways: email campaigns, surveys, SMS, customizable landing pages, on-site…

In the restaurant and foodservice industry, online reviews serve to provide valuable information about the kind of customer experience your restaurant is delivering.  According to the 2018 ReviewTrackers Online Reviews Survey, 55.5 percent of consumers say reviews are influential when choosing a new restaurant. (Read about more trends and insights about online reviews.) No matter their sentiment, these…

South by Southwest (SXSW), the annual conglomerate of film, interactive media, and music festivals in Austin, Texas, continues to educate attendees on the emerging trends in technology.  Here are some of the top trends the ReviewTrackers team heard at SXSW this year. Staying Relevant in Changing Industries   Chris Campbell, our CEO, says, “Digital transformation…

Here at ReviewTrackers, we are committed to helping businesses effortlessly manage their online reviews, in ways that save time and maximize productivity. As part of this commitment, we’ve been working hard to build new integrations and deliver a customized ReviewTrackers experience that meets the unique and evolving needs of our diverse community of customers. By…

Here at ReviewTrackers, we are committed to helping businesses transform the customer experience — by making it easy and simple to track, manage, and analyze online reviews and customer feedback. As part of this commitment, we have been working with Hootsuite to bring the best customer feedback management experience to the world’s most widely used…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: A new report about fan experience from ReviewTrackers reveals that AT&T Park, home of the San Francisco Giants, has the top-rated hot dog. Which Stadium Makes the Best Hot Dog in Baseball? When…

There are different stages of the work process, and those stages require different types of external environments for focus, says Marilyn Puder-York, psychologist and executive coach. That’s why the variety of work rooms – quiet rooms, open areas, rooms to collaborate, and low-level noise rooms – is a vital component to any office that…