Key Takeaways from ReviewTrackers Local Search and Online Reviews Survey 2017 Over 50 percent of consumers often or always check out online reviews, while only 34 percent seek out information on discounts and pricing. 36.4 percent of consumers agree that Google reviews, reviews on other websites, and local search rankings are the most important factors…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: The amount of patient-written reviews is increasing over time. Subscribe to receive these stories and more every week in your inbox. More patients are writing reviews about their physicians, according to a recent…

Enterprise-sized organizations have unique challenges when managing their brand reputation. It’s a challenge for every business, really. While the strategies may be centralized, and KPIs (as well as budgets associated with marketing) are shared across all locations of the business, the diversity of each, with their own service offerings and segmentations, create unique demands for those tasked with managing…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: bankers plan to up the spending on customer experience this year, and the focus of a car salesperson’s job is more on the customer experience. Subscribe to receive these stories and more every…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: Google releases a study that shows a positive correlation between automotive-related mobile searches and going to a dealership, and customer experience at companies starts with transparency. Subscribe to receive these stories and more…

Welcome to Customer Insights, a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: California automotive service business makes customer service a primary focus and customer experience is the No. 1 banking trend prediction for 2017. Subscribe to receive these stories and more every week in your…