4 Ways NPS Can Improve Customer Experience

What if we told you there was one number to help your brand succeed and your business grow? Wouldn’t you want to know the equation to help you unlock this powerful number? It’s easier than you think. We’re talking, of course, about the Net Promoter Score and System (NPS), an customer satisfaction survey by which…

There is a disconnect between customer’s expectations and the practices currently in place from social media professionals, and the customer is suffering because of it. Business owners and social media managers, it’s time to start responding to all of your negative online reviews. Online Reviews Are Social Media In September 2012, Convince & Convert conducted a study about…

online-reviews

Here at ReviewTrackers, we’ve always believed that online reviews shape consumer attitudes and purchase decisions. This notion applies to all kinds of sectors and industries, from travel and dining to beauty and healthcare. Apparently, even the tech sector – specifically, business-to-business (B2B) software, which our company can definitely relate to – is also evolving along…

As healthcare administrators become more aware of the importance of strategic online reputation management as a means of patient acquisition, as well as branding strategies, they are becoming eager to identify ways to quickly correct negative trends affecting multi-million dollar healthcare facilities under their care. Across the board, hospitals, even those of highly reputable names…