Let’s talk customer acquisition strategy. One fundamental way to grow your business is to win new customers. Sounds simple enough, right? After all, there are so many channels and so many ways for today’s businesses to find, engage with, and attract potential new customers. The most challenging part: where exactly — and how. After all,…

Customer feedback is one of your company’s greatest sources of information and learning. Using information from customer feedback, you can gain valuable insights essential to improving your brand, products, services, and overall customer experience. Often, companies that are able to efficiently listen to customer feedback also have a more complete understanding of their customers and…

How well do you know and understand your customers? This is a question that customer experience software can help you answer. By providing you with the necessary tools, data, and technology, CX software will enable you to achieve a more accurate and complete picture of who your customers are, what their needs and wants are,…

Managing the customer experience (CX) has become a top priority for many of today’s business organizations. Not so long ago, simply having the highest-quality product, the savviest marketing, the greatest convenience, the best customer service, or the most bang for the buck was considered the key to business success. But times have changed. Now, CX…

Customer feedback systems and software products are quickly becoming a must-have for organizations of all sizes and across all industries. And for good reason: if you’re hoping to deliver customer experiences that delight in ways that make a positive impact on the bottom line, you must be able to effectively manage customer feedback. Defining customer…

Getting customers to say loyal to your business takes dedication. There’s always going to be competition. There’s always going to be another option for the consumer. Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar…

This article is from Upserve. Upserve is the industry’s leading full-service restaurant management platform. Built specifically for restaurants, Upserve’s technology suite includes Breadcrumb Restaurant POS, online ordering, and analytics technology that makes it possible for restaurateurs to make data-backed decisions every single shift. Everyone knows that technology can make your life easier. But did you…

The extent to which guests are satisfied affects the success of your business. So just how important is guest satisfaction? And how can businesses measure guest satisfaction to understand how guests feel about their experiences? “Customer Experience will overtake price and product as the key brand differentiator by the year 2020,” according to Walker.…

This article was written by Grace Carter. Grace Carter is a business writer at Brisbane Assignment Help and Australian Help services. She also tutors students at College Paper Writing Service, where she helps improve writing skills, build confidence and write better assignments. Dealing with unhappy customers is inevitable, but there are ways to make the interaction positive. Use these ten…