patient satisfaction survey

Patient satisfaction surveys are one of the best ways to gauge the patient experience and understand your healthcare group’s online reputation. Why does that matter? Having a positive reputation is a major factor for 60 percent of consumers looking for new providers. In other words, it’s a key part of your patient acquisition strategy. Healthcare…

Can’t Get No (Patient) Satisfaction There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Just like in retail, travel and transportation, financial services, automotive, and nearly every industry, the…

Organizations with doctors specializing in cosmetic treatments should get a listing on RealSelf. The cosmetic treatment-focused site features listings from over 20,000 physicians and attracts over 9.9 million consumers every month. Numbers like that make a listing on RealSelf hard to ignore because it attracts more attention from a specific audience, but only those with…

customer feedback tools

Research shows that 86 percent of customers will pay more for great customer experience, and the data from reviews and surveys will be the building blocks to help you get to that higher level of customer experience. With this guide, you’ll get to know the benefits of using surveys and reviews for customer feedback in…

The Rise of the Customer Insight and Action Platform The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results. The increased focus…

Introduction: Consumer Insights For many of today’s business organizations, obtaining consumer insights has become one of the most important strategic priorities. This allows them to understand more completely and accurately how customers feel and think, what they need and care about, and how they make purchase decisions. Consumer insights also empower businesses to think and…

voice of the customer

Voice of the Customer (VoC) is a strategy to improve the customer experience by incorporating customer feedback into marketing and operations. Implementing a VoC plan can drive a 10x increase in annual revenue. If done correctly, you can also use VoC to bolster your customer retention. Bring 10X Revenue and Retain Customers with VoC Programs…

There is a vital shift happening right now in healthcare marketing and patient acquisition. Consumer expectations have changed, and the old fee-for-service and fix-what’s-broken approach is no longer enough. To effectively drive patient acquisition, healthcare marketers must not only navigate quickly shifting marketing channels; they must also cater to an increasingly wired populace and a…

Tracking the right customer satisfaction metrics will help you better understand how to retain your current customers — as well as attract new ones. In an increasingly crowded marketplace, merely being able to sell your product or service doesn’t always guarantee business growth. You also have to make customer satisfaction a top priority. It’s a…