customer feedback tools

Research shows that 86 percent of customers will pay more for great customer experience, and the data from reviews and surveys will be the building blocks to help you get to that higher level of customer experience. With this guide, you’ll get to know the benefits of using surveys and reviews for customer feedback in…

yelp category list

Yelp’s ever-growing list of categories indicates that the platform attracts more than those looking for a new restaurant. Many users use Yelp to find different types of business in their area, and they leave plenty of reviews. Yelp’s latest factsheet report shows that users wrote 171 million reviews in Q3 2018 for almost every type…

Increasing the online exposure of a law firm or individual lawyer can be difficult, but the process is getting easier with the help of online reviews. Our own online review survey shows that the legal industry has the second-highest rated average star rating. These high ratings help other consumers who use the Internet to find…

yelp consumer infographic

The relationship between Yelp and consumer behavior is obvious, and there are plenty of research infographics to back up the claim. These infographics show how Yelp influences everything from local purchases to holiday shopping. If your business isn’t on Yelp yet, then these visuals should convince you to create a listing. When you’re ready, check…

yelp for business owners video

Photos take up a majority of Yelp’s visual elements, but business owners, marketers, and Yelp users alike can also add video to a Yelp business page. With video, you can show a sneak peek of your locations and the products or services they provide. On the flip side, consumers can add video to a Yelp…

edit menu yelp business account

In addition to posting appealing photos and tracking Yelp reviews, a Yelp business user can also list a menu of their products or services. Putting a menu on a Yelp business page can help ensure that a potential customer finds all the relevant information on a single page. This saves time, but more importantly, it…

Facebook Marketplace for Business

Most people think that Facebook’s Marketplace section is just for individual sellers, but businesses can also use it to their advantage in addition to their own Page-based shop. A listing on Marketplace can be beneficial for businesses because it’s used by 800 million people in 70 countries every month. In the U.S. alone, Facebook CEO…

The TripAdvisor app allows businesses to display TripAdvisor content like user reviews, photos, and awards directly on their Facebook business Page. You can also use the app to encourage Facebook users to leave a review of the business on TripAdvisor directly through the app. By feeding content directly from TripAdvisor, your business can leverage TripAdvisor…