Learn how PACK & SEND Became Australia’s Top-Rated Courier

By taking a “never say ‘no’ to a customer” attitude and investing in the right technology, PACK & SEND empowered its franchise operators to deliver the best customer experience in the market.

Instant Alerts

Instant Alerts

Immediate review alerts notify franchise owners of new customer feedback.

“Massive” Time Saving

“Massive” Time Saving

Smart Response enabled corporate managers to respond ASAP to reviews.

Franchise Empowerment

Franchise Empowerment

One franchisee earned 130 5-star Google reviews in 18 months.

Patrick Connor
Patrick Connor, Merlin Entertainments

ReviewTrackers’ value from the ROI is fantastic. We get a wealth of insights shared amongst the right group of decision­-makers.

Samantha Zellers
Samantha Zellers, Penn National Gaming and Hollywood Casinos

I work with approximately 20+ properties each with several venues. It would be impossible to read and respond to each review individually on each site. ReviewTrackers helps our workflow from start to finish when it comes to reputation management.

Gabriella Griffin
Gabriella Griffin, U.S. Bank

ReviewTrackers provides us with a more accurate view of our locations through the eyes of customers than we’ve ever had. For a company like U.S. Bank to keep a pulse on reviews for all of our locations, we have to have one place, and ReviewTrackers is that place.

Paul Rosenfeld
Paul Rosenfeld, Senior Lifestyle Corporation

Using ReviewTrackers has made it so much easier to keep our online reviews organized. Online reviews are becoming a big factor in the world of online reputation and ReviewTrackers allows us to stay on top of them.